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Trying to retrieve my Apple ID password. IPad and iPhone…

Customer Question
Trying to retrieve my...

Trying to retrieve my Apple ID password

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad and iPhone 11.2.6

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just today forgot my password ***** down on paper but misplaced it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Mac
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Answered in 2 minutes by:
3/15/2018
Mac Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

Please open a web browser and go to https://appleid.apple.com. Click on FORGOT APPLE ID OR PASSWORD. Enter your email address and then type in the letters that you see in the CAPTCHA box. Click on CONTINUE and then follow the instructions on the screen to reset your password. You can choose to have recovery information sent by text, or email or choose "answer security questions" if you have previously set these options up. This should allow you to regain access to your account

Please give this a try and let me know the results. If you have any problems with any of the steps or need clarification, just let me know. If for any reason this doesn't work for you, please let me know as there may be an alternate method that we can use. I am committed to working with you until the problem is fully resolved. Your complete satisfaction is my goal! Thank you!

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