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I am locked out. Will not recognize password. Apple ID

Customer Question
I am locked out...

I am locked out. Will not recognize password

Technician's Assistant: When did you last change your password ***** Apple ID?

Apple ID changed 3 weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I cannot send or receive email

Submitted: 4 months ago.Category: Mac
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Answered in 2 hours by:
3/16/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,840
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,840
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Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

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