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Problem installing Web Plug-in. Apple MacBook pro. Not sure,

Customer Question
Problem installing Web Plug-in ...

Problem installing Web Plug-in

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple MacBook pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Not sure, how can I find out

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

As I was attempting to install plug-in, I got stuck at installation type

Submitted: 1 month ago.Category: Mac
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Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
I ready to talk.
Customer reply replied 1 month ago
Screen reads
Installer is trying to install new software.Enter your password ***** allow this,screen shows user name: Norm Dominguez and then Password. I don’t know what password *****’S asking for.I’d like to speak with a representative. My number is(###) ###-#### Thank you.
Answered in 15 hours by:
3/16/2018
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,654
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

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Mac Support Specialist: arsufi2002, Computer Support Specialist replied 1 month ago

Let me know when you are free so that i can call you

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