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My imac doesn't alway connect to the internet on start-up,

Customer Question
My imac doesn't alway...

My imac doesn't alway connect to the internet on start-up, if I restart it will recognise it

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

All solid lights

Submitted: 5 months ago.Category: Mac
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Answered in 2 hours by:
3/15/2018
Mac Support Specialist: syseng, Systems Engineer replied 5 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Occasionally memory errors occur in network devices that cause this type of problem. So first, to rule out the network, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your computer after the router/modem has completed start up and test to see if the issue is resolved.
Please let me know the result.

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