Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am locked out do to wrong password help. Can't remember. I…

Customer Question
I am locked out...

I am locked out do to wrong password *****

Technician's Assistant: When did you last change your password ***** Apple ID?

Can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I think so but not sure

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Locked out because can't remember my password
Answered in 10 minutes by:
3/15/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My apple id and password are correct but iphone 4 has gone
my apple id and password ***** correct but iphone 4 has gone to activation lock. Cannot access apple account as it goes into search mode and keeps searching. I was on a Sainsbury website last night an… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Unable to sign on with any of my devices. Ipad, iphone,
os x yosemite do not know about iPad where would i find … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO ENTER MY CLOUD PASSWORD ***** I CANNOT REMEMBER THE CLOUD PASSWORD. COULD YOU PLELASE GIVE ME SOME INSTRUCTIONS ON HOW TO USE MY MINI IPAD.… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I updated it and now I can't remember the passcode. I think
I updated it and now I can't remember the passcode. I think I put it in wrong. Help … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am using an iPad and my Facebook account has been locked,
I am using an iPad and my Facebook account has been locked, I have tried changing my password ***** it keeps saying my old password ***** ***** and I dong think its wrong, how do I email Facebook for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot open computer after update. Password, or what I
Cannot open computer after update. Password, or what I remember as password ***** ***** working. How can I get past this to open my computer. … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I can't remember my Apple id. It's been about 2 or 3 years.
It's been about 2 or 3 years. I think I did an update and got locked out … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I have an Ipad 2 and it has somehow got to Activation Lock.
I have an Ipad 2 and it has somehow got to Activation Lock. I am on my desk top computer now. I do not remember the apple id or password ***** it. How do I get it off this activation lock so I can use… read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
We have an apple macbook which we haven't used in about a
Okay. We have an apple macbook which we haven't used in about a year. When we try to log in, we don't remember the password. So we need to reset that, but then it's asking for our apple id, which I th… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
Iphone locked because I can't remember pass word. I don't
iphone locked because I can't remember pass word JA: When did you last change your password ***** Apple ID? Customer: I don't remember JA: Did you try resetting through Apple's online account reset to… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I can't update my I pad mini without my passcode witch I
I can't update my I pad mini without my passcode witch I can't remember. How do I reset" … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I am locked out of my ipad because Xfinity gave me a new
I am locked out of my ipad because Xfinity gave me a new router and the password, etc. were changed. I don't remember having a 4 digit password ***** So I am locked out. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
718 satisfied customers
I am trying to get through an activation lock but can't
I am trying to get through an activation lock but can't remember my password for setting up my icloud.com … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an IPad that I have forgotten the password to. How
I have an IPad that I have forgotten the password ***** How can I unlock it and reset the password? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I won an ipad Air I am locked out.Can you help? I do not
I won an ipad Air I am locked out.Can you help? JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: I do not know JA: Have you installed any up… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am locked out of my phone because verizon restarted my
i am locked out of my phone because verizon restarted my phone and it still wants my old icloud email and paxssword that i do not remember … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Im a idiot Ive gotten a new desk modeMACl... I m confused
I'm a idiot I've gotten a new desk modeMACl... I 'm confused on my gmail username, and my password I'm locked out of my gmail, i cant remember either I've only used once and did something wrong I've t… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I bought a new iPhone 4GS yesterday to replace my old 3G.
I bought a new iPhone 4GS yesterday to replace my old 3G. In the store, I got so ...excited, I guess, I forgot my Apple ID and password. I finally remembered the ID, but the salesgirl--at my direction… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x