Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

It has shut itself off and won’t come back on. Not sure what…

It has shut itself...

It has shut itself off and won’t come back on

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Not sure what that means

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My texts are not working right either... the answers show up before my questions on the screen

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/15/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Thank you

Ask Your Own Mac Question
Customer reply replied 4 months ago
IPhone 6 Plus I think
Customer reply replied 4 months ago
Stop asking me for money!! I’ll go to the Apple store if I need to

Ok, connect it to the charger please, then hold the home and power buttons on the iPhone until you see the apple logo then release.

Let the phone restart and tell me how it then functions.

Let me know the results please

Ask Your Own Mac Question
Customer reply replied 4 months ago
Ok

How did you go?

Ask Your Own Mac Question
Customer reply replied 4 months ago
It came on. I put in my password ***** it shut itself off again. It’s 85% charged
Customer reply replied 4 months ago
It shut itself off like this Tuesday also

Ok, and if you just press the power button, does it come on?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I got it to come on again!

Is it now staying on?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I pressed both buttons- sorry didn’t see your text about one button

That is ok, how is it now functioning?

Ask Your Own Mac Question
Customer reply replied 4 months ago
far so good
Customer reply replied 4 months ago
I’m talking to you by phone. So good!

Ok, I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you

Ask Your Own Mac Question
Customer reply replied 4 months ago
Thanks !!

You are welcome and please remember the rating via the stars at the top then submit

Ask Your Own Mac Question
Customer reply replied 4 months ago
55357;���

ok, you need to do it via the stars please at the top of the screen

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPhone 10 is stuck on FaceTime. It won't shut off or send
My iPhone 10 is stuck on FaceTime. It won't shut off or send or receive calls. It will swipe off of FaceTime but anything I try to do on it, it goes back to FaceTime. Help … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,275 satisfied customers
I can't get into my phone I went to the AT&T store and it
I can't get into my phone I went to the AT&T store and it looks as though it has been master cleared somehow? Need to set up an appointment with the representative at Apple store … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My ringers won't work for phone or text. I have a critically
My ringers won't work for phone or text. I have a critically ill mother and have to fix this ASAP. I have reset several times. Sometimes it won't work for 12 hours or so and stop again. I have an iPho… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone shut itself off early this morning. When I attempt
My iPhone shut itself off early this morning. When I attempt to turn it on, I get a diagram of a plug, under an arrow pointing to an iTunes logo. The screen also says, "support.apple.com/iPhone/restor… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My iPhone 10 touch screen isn't working. Last night it has
Won't let me because it wants me to slide to power off can't since touch screen isn't working … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I just got a new iPad pro and the display for my apps wont
I just got a new iPad pro and the display for my apps wont rotate. It displays the internet, photos, etc correctly. How can I rotate the view? … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,275 satisfied customers
Since running a trial macclean on my iMac it will not shut
Since running a trial macclean on my iMac it will not shut down ,I have to turn off with the mains button and its acting oddly, finder will not force close either, I have deleted the cleaning app whic… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My mac desktop and my iPad both will no longer hook-up to my
My mac desktop and my iPad both will no longer hook-up to my internet. My internet is working because I can stream movies . I received an unsolicited phone call from Microsoft Windows in walnut Califo… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
From my start icon which does not work. I can not get to my
From my start icon which does not work . I can not get to my e.mail or shut down with the icon. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Oh ! JA: . How can we help? Customer: My macbook pro is
My macbook pro is making a crackling sound as of today. It doesn't change with volume, it stays pretty consistent as I use it, sounds like it is coming from the top left of the keyboard … read more
Amanda Scovill
Amanda Scovill
HS Diploma
2 satisfied customers
My Mac keeps shutting off then comes back on....happens
My Mac keeps shutting off then comes back on....happens for no reason...plugged in...not plugged in...looking at email...looking at anything! Right in the middle of things! At least once an hour...min… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My G5 starts screen is grey with apple logo but start-up pinwheel
My G5 starts screen is grey with apple logo but start-up pinwheel never appears and the fan eventually starts to spin very fast… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cloned Leopard and all my files onto an iMac 800 mgh using
I cloned Leopard and all my files onto an iMac 800 mgh using LeopardAssist to get it to take. Ran fine. But now after shut down it won't reboot and cannot get it to reboot from an external drive using… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
just installed Leopard and now everything that I print that
just installed Leopard and now everything that I print that is multiple pages prints on both sides (including checks!). The settings for printing show that two-sided is shut off, but it's still happen… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
hi my book wont boot up. it has osx leopard, all that happens
hi my book won't boot up. it has osx leopard, all that happens when i try and boot up is there is either a blank grey screen pr a blank white screen witha flashing question mark. please help!! i have … read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
the mouse cursor moved to bottom left corner of screen without
the mouse cursor moved to bottom left corner of screen without me being able to control it. i turned off computer now it wont restart… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
My macbook pro was freezing so i did a reboot. I had to do
My macbook pro was freezing so i did a reboot. I had to do a manual reboot since everything froze. However, on powering up it just goes to a complete white screen. What is going on ?… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
My computer shuts off by itself. I just left it for half an
My computer shuts off by itself. I just left it for half an hour and came back to find it shut down.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x