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I bought my phone 2 years ago and wanta activate it but dont…

Customer Question
I bought my phone...

I bought my phone 2 years ago and wanta activate it but dont remember what i used for an apple id need to reset it

Technician's Assistant: When did you last change your password ***** Apple ID?

I havent since i got it ive been using it but now i cant download anything without it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i dont no how to get there it only gives me sign in options and i cant cause i dont no password ***** i dont no how to do it can u explain

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thats my only problem than ill put money on it oh can i change my number

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/15/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Customer reply replied 4 months ago
Please remove me I don’t have questions I will not pay canceled my account
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Please speak to customer service for all account requests

Thank you

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