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I forgot my Apple account and my Apple account I'm trying to…

Customer Question
I forgot my Apple...

I forgot my Apple account and my Apple account I'm trying to reset my device but I'm stuck on the activation lock

Technician's Assistant: When did you last change your password ***** Apple ID?

It's been awhile I just got my screen fixed ive been without it for awhile and I'm not a Apple user on my phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

That's what I did but it stood stuck on the activation lock

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have my serial number for the device I just got stuck on here and I don't know what to do

Submitted: 5 months ago.Category: Mac
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Answered in 4 minutes by:
3/15/2018
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
You have activation lock on which Apple device?
I will be the expert in assisting with the issue you are having.

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Customer reply replied 5 months ago
im stuck and I have no idea what to do because I don't remember nothing of my Apple is it fixable
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

do you remember your email address?

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Customer reply replied 5 months ago
No
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

try to recall your email or check with people to whom you send regular email and get your email id and then we can get your Apple id reset and fix.

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