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I'm getting a new battery tomorrow and I want to make sure I…

Customer Question
Hi, I'm getting a...

Hi, I'm getting a new battery tomorrow and I want to make sure I back up everything.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Model MG632LL/A,11.2.6/S/NDNQPFT7CG5MG

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I just backed it up, but Im not sure if it backed up my documents , email and other

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, i hate to bother u but i would like to backup everything on my phone and don't know how to do it. i'm a senior perspn and not too hip

Submitted: 5 months ago.Category: Mac
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/15/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me exactly how you did the backup?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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