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I HAVE A LIST OF E-MAILLETTERS THA ARE PUT IN JUNK FILE. HOW…

Customer Question
I HAVE A LONG...

I HAVE A LONG LIST OF E-MAILLETTERS THA ARE PUT IN JUNK FILE . HOW DO I CORRECT THIS ?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

2009 IMAC 24INCH . OS X EL CAPITAN 10.11.6

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

ONE YEAR . I HAVE TOLD THE JUNK FILE THESE ARE NOT JUNK , WITH OUT SUCCESS .

Submitted: 1 month ago.Category: Mac
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Answered in 17 hours by:
3/15/2018
Mac Support Specialist: Josh, Mac Support replied 1 month ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,711
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 1 month ago
OFCOURSE !
Customer reply replied 1 month ago
COME ON JOSH ! LETS SOLVE THIS PROBLEM . IT SEEMS TO ME IT SHOULD OCCUR QUITE OFTEN . GENE
Mac Support Specialist: Josh, Mac Support replied 1 month ago

Unfortunately, your reply came 4 hours after my initial response and I was away from my desk.

Are you using an email program?

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Customer reply replied 1 month ago
SBCGLOBAL.NET
Mac Support Specialist: Josh, Mac Support replied 1 month ago

Sbcglobal is not an email program.

How do you view your emails?

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Customer reply replied 1 month ago
AT&T/YAHOO?
Mac Support Specialist: Josh, Mac Support replied 1 month ago

What do you click on to view your emails?

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Customer reply replied 1 month ago
MY E-MAIL ICON . AT&T/YAHOO ?
Mac Support Specialist: Josh, Mac Support replied 1 month ago

Internet Explorer? Firefox? Chrome? Safari? Mac Mail? Windows Mail?

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Customer reply replied 1 month ago
JOSH , OBVIOUSLY I DON'T KNOW . OF THE LIST YOU PRESENTED IT MUST BE EITHER CHROME , SAFARI , OR MAC MAIL .
Customer reply replied 1 month ago
HOW DO I FIND OUT WHICH IT IS ?
Mac Support Specialist: Josh, Mac Support replied 1 month ago

Please describe how the icon looks

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Customer reply replied 1 month ago
TOP LEFT OF CORNER OF THE MAIL PAGE IS A ONE INCH BY 3/4 INCH RECTANGLE . INSIDE THE RECTANGLE IS A SEALED ENVELOPE TO THE RIGHT OF THE ENVELOPE inbox .
Mac Support Specialist: Josh, Mac Support replied 1 month ago

Are you on a Mac or PC?

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Customer reply replied 1 month ago
I AM ON A IMAC 2009 24INCH PC .
Mac Support Specialist: Josh, Mac Support replied 1 month ago

It might be easier to connect to your computer to see everything.

Please send a remote assistance offer

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Customer reply replied 1 month ago

I NO LONGER NEED YOUR SERVICES . CANCEL MY REQUEST . ****

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Mike
Mike
Mike, Mac Medic
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