Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I’m try to purchase a pack from FFXV but says my account is…

Customer Question
I’m try to purchase...

I’m try to purchase a pack from FFXV but says my account is locked

Technician's Assistant: When did you last change your password ***** Apple ID?

Just now

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I do not know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No that’s all

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
3/14/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,914
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an activation lock. On my iPad. Don't remember the
I have an activation lock. On my iPad. Don't remember the password ***** over 7 years ago … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
765 satisfied customers
I am having trouble logging into my ipad, computer, and
Hello, I am having trouble logging into my ipad, computer, and phone. I do not know my password. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Apple ID has been locked for security reasons. It's my dads
Apple ID has been locked for security reasons JA: When did you last change your password ***** Apple ID? Customer: It's my dads and he passed away JA: Did you try resetting through Apple's online acco… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I've forgotten my password. That I don't remember, NO. Where
Yes. Mac won't allow me to open OpenOffice. And I can't download Pages because, I'm told, I need OS X 10.12 version and I apparently just have HD.… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
ITunes not allowing me to make a purchase. Good question...
iTunes not allowing me to make a purchase JA: When did you last update iTunes? Customer: good question... really not sure JA: What have you tried so far with your iTunes? Customer: just trying to make… read more
Michael
Michael
CEO
Master\u0027s Degree
174 satisfied customers
I would like to download a Kindle app to my Apple IPad,to
I would like to download a Kindle app to my Apple IPad,to replace the one I had … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
97 satisfied customers
I just got an 8 and I can't remember my apple ID password
I just got an 8 and I can't remember my apple ID password for***@******.*** … read more
Jon
Jon
Bachelors Degree
583 satisfied customers
I have an iPhone 6= and sn iPad but sms messages aren't
Hi I have an iPhone 6= and sn iPad but sms messages aren't sounding notification. Help. … read more
Jon
Jon
Bachelors Degree
583 satisfied customers
I have had 2 charges to my Apple Store iTunes account in the
I have had 2 charges to my Apple Store iTunes account in the last 2 days. These are not authorized. How do I put a stop to thi/s … read more
Jon
Jon
Bachelors Degree
583 satisfied customers
I am trying to send an email to a dozen addresses, but the
I am trying to send an email to a dozen addresses, but the attachment is too large, and the email gets sent without the 4 minute video attachment. And now I seem to be unable to open the 1080.mov whic… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It is may iPhone 6. About 5 minutes ago it started not
It is may iPhone 6. About 5 minutes ago it started not letting me add events to my calendar. I did both a reboot and a hard reboot, and nothing changed. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Someone emailed me a 30 minute video and when I click on the
Someone emailed me a 30 minute video and when I click on the link I received the following messages "Video is too long for playback" and"Playback is supported for videos up to 20 minutes length" so I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I went online to buy some music was told my account was
i went online to buy some music was told my account was disabled? also got email re my subcription is due to be reknewd i wont be able to use if my account is disabled … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My Facebook account is gone on iPad Air but it works on
My Facebook account is gone on iPad Air but it works on iPhone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Less than 24 hours ago I opened my first itunes account and
Less than 24 hours ago I opened my first itunes account and have been able to sign in. I want to buy a song that my daughter tells me is listed for sale. But when I enter the name of the song in the "… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
How can I obtain another apple PW and Id do I can activate
How can I obtain another apple PW and Id do I can activate the iPad. Let's forget about locating a lost IPad… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
It decline my purchase. I pad. I try to buy some games
It decline my purchase JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I pad JA: How long has this been going on with your iPad? What have you tried so… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Setup my wife's iPad as mine using your program. It updated
Setup my wife's iPad as mine using your program. It updated to new iOS and restored my old iPad settings and apps wonderfully. However, I can't get my comcast emails working properly, I can receive em… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x