Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My account has been disabled. How do i find out. I changed…

My account has been...

My account has been disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

How do i find out

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your Apple device? What have you tried so far?

I changed my password

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/14/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
i have an iphone 7 apple
Customer reply replied 4 months ago
are u there
Customer reply replied 4 months ago
are u there
i need help please

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
i want to cancel my account

I will submit your cancel request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My apple ID is disabled. Ipad and mini ipad..running
I have changed my password ***** times and nothing happened … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
5 satisfied customers
I am having increasing charges on my apple account that I
I am having increasing charges on my apple account that I have not made. I need to find out what they were for and who is making them. I don't remember my password. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
For reasons far beyond comprehension my Apple password has
For reasons far beyond comprehension my Apple password ***** been disabled. Makes me very angry! Can you fix it? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
Well I need to talk with someone in I tunes, my Apple
Well I need to talk with someone in I tunes, my Apple password ***** ***** disabled. This has been going on a month. Last time with I tunes i was talked into going to buy a I tunes play card for 500.0… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
It says on my iPad that my Apple ID has been disabled. How
It says on my iPad that my Apple ID has been disabled. How do I get up and running again? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Apple ID account has been disabled. Input my password for
Input my password ***** my Apple ID account too many times and my account has been disabled for security ressons … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My apple id has been disabled. I have an iphone6 and an
Its been a month or so. I have tried changing password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My Apple ID is disabled and I don't know the reason why. I
My Apple ID is disabled and I don't know the reason why … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My I pad stopped working for no apparent reason and I find
My I pad stopped working for no apparent reason and I find that my Apple ID has been disabled for security reasons --- what happened and how do I get back on line? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I actually have two problems I have a itunes account that
I actually have two problems I have a itunes account that has be totally disabled and have not been able to get it off my phone cause I cannot remember the password ***** that I can turn off find my p… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My Apple ID has been disabled, why? Give me reasons this
My Apple ID has been disabled, why? Give me reasons this could happen please. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My Apple ID has been disabled. The email says someone from
My Apple ID has been disabled. The email says someone from Venezuela tried or logged in to my account. It's telling me to update my account information. I want to know if this is a legitimate email fr… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Actually it is my IPhone and IPad. I tried to purchase music
Actually it is my IPhone and IPad. I tried to purchase music and a book on ebooks and it is telling me my Apple ID has been disabled. I just purchased something yesterday and had no problem. What do I… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My Apple ID has been disabled, Apple I pad and iphone, Since
Since two days ago, I change credit card on account, hasn't worked since … read more
Moses C
Moses C
Bsc
767 satisfied customers
I have been told my Apple ID has been disabled. Why would
I have been told my Apple ID has been disabled. Why would you do that? How do I get it turned back on?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Apple ID has been disabled. I've been following the
Hi - My Apple ID has been disabled. I've been following the generic instructions on the web but remain unsuccessful. I've reset my password ***** have signed out of my Itunes account. I try to sign in… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Someone hacked into my email account and I had a deluge of
Someone hacked into my email account and I had a deluge of spam mail coming in so I was advised to change my password. In doing so my ipad has become 'disabled' as apparently the passcode I thought I … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
every time I try to update my apps, a message appears that
every time I try to update my apps, a message appears that says my apple Id has been disabled. I've tried changing the password XXXXX the iphone 4s and on my computer but nothing is working.… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x