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Story, sorry. I have two iPad, one is an old one and until 2
i have two iPad, one is an old one and until 2 weeks ago was working well. However, it now states that it is locked and I need my Apple ID and password ***** unlock it. Oh. I cannot find the password ***** I've obviously put in a safe place. Is there any way I can get it unlocked (deactivated) other than using the original addy and password ***** was activated with. It said before announcing it was locked that it became so because someone had used the facility to find my phone, which was not true. At least I'd not done so. I could answer any security questions if that is an option. Sorry, it's an iPad. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
808 satisfied customers
In 2012, I purchased two iPads WI-F1 16GB BLACK-USA
In 2012, I purchased two iPads WI-F1 16GB BLACK-USA indicated on the receipt I have in hand. Serial Number DMRJ1NWXDJ8T is on the receipt for my wife's iPad. There is an Activation Lock on the device.… read more
Nhat Nguyen
Nhat Nguyen
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My husband's friend gave him an Apple lPad Air 2, 16 GB
My husband's friend gave him an Apple lPad Air 2, 16 GB that's about a year old; it has never been used except he had set it up and used a four number passcode before accessing usage of the device. No… read more
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Mirza Vaseem
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activation lock on ipad? I enter my Apple ID (may web address) and password ***** will not unlock the ipad. … read more
Harry
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We need a new passcode on an older iPad. How do we do this. … read more
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My iPad just died, saying activation required, due to trying
my iPad just died, saying activation required, due to trying to link iPhone … read more
John Castle
John Castle
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I have an older iPad set up ages ago with. I can no longer
I have an older iPad set up ages ago with***@******.***. I can no longer get in as it is now asking for the original password ***** set up. I have since changed my email address. Can you help? … read more
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My wife let her 9 year old grandson play on her i. My wife
My wife let her 9 year old grandson play on her iPad. Since then she has been locked out and has never used iCloud and has no idea of an ID or password ***** with such an account. How can she proceed? … read more
David L
David L
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I rebooted my iPad and it says I have a locked sim. I
I rebooted my iPad and it says I have a locked sim. I thought it was the same as my password. Wrong! It says I have two more trys. I'm clueless? … read more
Jon
Jon
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Gave my grandson my old iPad. They need the original
Gave my grandson my old iPad. They need the original password ***** get into it. I can't remember what it was. I keep them all and when something is replaced like the new iPad I scratch out the old on… read more
Josh
Josh
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My ipad says activation lock is showing and wants username and password. When I enter them it says it's not right and cannot be used to unlock this ipad. I have never been able to use the cloud becaus… read more
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Kris R
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Locked out of Apple ID I am a new customer and must have made an error … read more
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Justin Johnson
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brand new iPad. It wants a six digit passcode to set it up, but I do not know the passcode...I didn't choose it (or my grandson was pushing buttons). Anyway, I have NO ANYTHING on this device, and I w… read more
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John T. F.
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IT LOCKED ME OUT . I BOUGHT ON EBAY AND IT'S ASKING FOR A PASSWORD ***** PREVIOUS OWNER AND I DON'T HAVE THAT INFORMATION … read more
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I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
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Justin Johnson
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I have not used my iPad for a time as i bought a new one, i
Hi Pearl, My name is***** have not used my iPad for a long time as i bought a new one, i was going to give my old iPad to my grandson. So i charged it, unfortunately couldn't remember my pass word i e… read more
Richard
Richard
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I bought a new iPad while in the USA last month. However I
I bought a new iPad while in the USA last month. However I didn't have the password ***** to set it up. I tried this morning to set it up but cannot unlock it. I think I set up a fingerprint password … read more
Mike
Mike
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Some college
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My 10 year old grandson changed the unlock code on my Ipad 3
My 10 year old grandson changed the unlock code on my Ipad 3 and cannot remember it correctly. So I am locked out. What are my options? … read more
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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