Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad does not stay charged, it goes from 100% to 35% in…

Customer Question
Hello. My iPad does...

Hello. My iPad does not stay charged , it goes from 100% to 35% in an hour. Sometimes it wont charge although my phone charges using the same outlet.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

IOS 11.2.6

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A while, have not done anything, put up with it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No very frustrating, cannot use my iPad when traveling

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
3/14/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about battery life. I've only just come online now and would like to assist you with your question.

Can you download apps?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad Air 2, 128GB, Wifi, iOS 11.4 model MGTX2LL/A.
Hi, I have an iPad Air 2, 128GB, Wifi, iOS 11.4 model MGTX2LL/A. Having problems with ti since I installed 11.1 … read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
MY IPAD MINI 4 - I HAD IT PLUGGED INTO THE CHARGER, IT WAS
MY IPAD MINI 4 - I HAD IT PLUGGED INTO THE CHARGER, IT WAS CHARGED TO 35% WHEN I WENT TO CHECK IT - IT WAS NO LONGER ON. I'VE HELD THE ON BUTTON DOWN AND STILL DOES NOT TURN ON - I'VE TRIED THIS 3 TIM… read more
Cris
Cris
60 satisfied customers
It is my ipad pro .. i am using it for my restaurant -
It is my ipad pro .. i am using it for my restaurant - running lightspeed pos ., … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am at a resort in the US and can't find my iPad. I have
I am at a resort in the US and can't find my iPad. I have find my phone on my iPad but I want to find my iPad from my phone. Is that possible? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Unable to send email from Ipad and IPhone 6. Message says
Unable to send email from Ipad and IPhone 6. Message says the sender address "........." was rejected by the server. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Since the latest update; IOS 11.2.6, to my iPad Pro, it will
Hi, since the latest update; IOS 11.2.6, to my iPad Pro, it will not automatically open wi fi, but goes to 4G instead. Even when I switch off 4Git still won't automatically use wi fi like it has alway… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Want charge. Charged from 20 percent to 35 percent and won't
Want charge. Charged from 20 percent to 35 percent and won't charge further. Did a reset and then a factory reset but no difference. iPad Air 2 … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I cannot charge my iPad what is wrong. IOS 11. Turned off
tried recover pushing home button and off button left it plugged in overnight it has not charged since mid day on Wednesday\… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am **** **** and I have a question about Activation Lock.
I am **** **** and I have a question about Activation Lock … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My wifes i-pad will not charge. Have used different cord and
My wifes i-pad will not charge. Have used different cord and still down to 2%. Could the slot where the plug goes in be damaged? She has only had it since christmas and charged ok previously. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Cannot get my Ipad to come on. Ios. I didn't know what to do
cannot get my Ipad to come on JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: ios JA: Have you installed any updates recently? Customer: no … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Ipad asked "If you want to update slide" with an arrow
My Ipad asked "If you want to update slide" with an arrow to the right (on a white screen). It would not let me ignore this message or go back to the main home screen. I couldn't even turn off my Ipad… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
my mini Ipad is frozen. The icloud backup window came up last
my mini Ipad is frozen. The icloud backup window came up last night saying I hadn;t backed up in 2 weeks. I hit "ok" but nothing happens and I cannot shut the device off or do anything. please help.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the latest version of the Ipad. I am downloading some
I have the latest version of the Ipad. I am downloading some movies from Itunes. Since I will be have a procedure in a hospital tomorrow from 7:30am to 4:30pm I decided to rent 7 movies. I will be awa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Ipad2-wifi only is frozenwith the photo strem symbol telling
My Ipad2-wifi only is frozenwith the photo strem symbol telling me to go to settings-I do not have photo stream but it will not shut off or anything… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have just bought an iPad I plugged into my pc laptop and
I have just bought an iPad I plugged into my pc laptop and registered it, synced with iTunes all OK. But I cannot see the iPad on the computer. It doesn't appear in My Computer or anywhere as far as I… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
cannot get ipad to turn on. already fully charged and connected
cannot get ipad to turn on. already fully charged and connected to computer USB port, but it only shows itunes connector and then shuts down again?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the first generation iphone, I used all its battery
I have the first generation iphone, I used all its battery one day and tried to charge it that night and it wouldn't charge. I plugged it in the computer dock, the wall charger (I plugged it in differ… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x