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I have an Apple Mac Mini where I need to reload the

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operating system. What is the...
I have an Apple Mac Mini where I need to reload the operating system. What is the best way to do that?
Submitted: 4 months ago.Category: Mac
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Answered in 12 minutes by:
3/14/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

What operating system did you have on it?

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Customer reply replied 4 months ago
I believe it was OSX
Customer reply replied 4 months ago
It was some version of the Apple OS
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

OSX has 13 versions, which one?

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Customer reply replied 4 months ago
I have no idea. I know that I have the RTU Right To Use the latest and greatest without any additional fee
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

That doesn't matter one bit. macOS is free for everyone who owns a Mac. The OS version is going to be a part of the guide. Installing if it is newer is just by booting into recovery hold CMD + R. Simple as that. Then go through the instructions on the screen.

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Customer reply replied 4 months ago
The Mac Mini got hosed in the middle of an upgrade.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

The amount of ram does not matter. Also you do know that top image just shows me it a mac mini made in the last 7 years...

Installing if it is newer is just by booting into recovery hold CMD + R.

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Customer reply replied 4 months ago
Always good to know what until I have
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Reinstall Instructions

1. Turn on or restart your Mac, then immediately hold Command (⌘)-R

2. Release the keys when you see the Apple logo or a spinning globe.

3. When you see the macOS Utilities window, click Reinstall macOS.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

exactly

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Customer reply replied 4 months ago
I hit return and it won’t start. And the mouse isn’t working
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Did you click reinstall?

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Customer reply replied 4 months ago
The return key didn’t start it
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

No one said it would. Did you follow the reinstall guide?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Reinstall Instructions

1. Turn on or restart your Mac, then immediately hold Command (⌘)-R

2. Release the keys when you see the Apple logo or a spinning globe.

3. When you see the macOS Utilities window, click Reinstall macOS.

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Customer reply replied 4 months ago
I used the down arrow to get to the REINSTALL MACOS then I hit RETURN. And nothing happens
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Click on it then

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Customer reply replied 4 months ago
The mouse is not working
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

do you have another?

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Customer reply replied 4 months ago
I just ordered a wired mouse from Amazon. We may have to wait until it arrives.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok

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