Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't remember my password. In December 2017. Was on live…

Customer Question
I can't remember my...

I can't remember my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

In December 2017

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Was on live ph contact

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 34 minutes by:
3/14/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about passwords. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I have entered about 4 passwords that have been rejected. I think it might be in my phone under notes but I am locked out.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have changed my apple id but i kept asking for password
I have changed my apple id but i kept asking for password ***** an old id whenever i updates my watsapps … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
Oh is thus this Facebook. Im sorry im trying to contact
Yes i need to remove my primary ph number on my acct but i dnt know how??… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Don't know where to start; I suddenly can't open any file in
Don't know where to start; I suddenly can't open any file in QuarkXpress 2017 … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Have iphone 7plus that someone has tried to get into it and
have iphone 7plus that someone has tried to get into it and used many codes trying to get into it and has locked it up can not use turn it on the face shows iphone is disable connect to itunes tried d… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am trying to log into iCloud and it is asking for password
I am trying to log into iCloud and it is asking for password ***** ID. I have an Apple password (i.e., 5060 Are69) but I don't know the ID. I can log into my IPad with 5060. but I really want to activ… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I changed my password in December of 17 and now apple is
I changed my password ***** December of 17 and now apple is sayin incorrect password … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't find my 2017 return form which I bought months ago.
I can't find my 2017 return form which I bought months ago … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a new iPhone 7 after an s5 I have changed my apple
I have a new iPhone 7 after an s5 I have changed my apple password ***** my iCloud account does not recognise this … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hii we out out of the usa and my phone got locked but i
Second opinion] hii we out out of the usa and my phone got locked but i forgot my password ***** security anwser and i need help for not lossen all my contacts … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I bought my mom an apple ipad and when she passed in
I bought my mom an apple ipad and when she passed in December I gave it to my daughter. The problem is that we don't remember the password ***** Can you help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My son took my iPhone and isn't home. It has find my phone
my son took my iPhone and isn't home . It has find my phone on it but as I have forgotten my password ***** I try to reset it want to send it to my ph which he will see how can get a new password ****… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I bought an iPhone 7 at a Verizon store yesterday and the
I bought an iPhone 7 at a Verizon store yesterday and the clerk had to create a new apple ID and password ***** the phone since I did not have my password ***** my apple ID with me at the time. I do n… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I inadvertently deleted my V Cards in Contacts. Need help to
I inadvertently deleted my V Cards in Contacts. Need help to restore all of my contacts back to December 25, 2017. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I had disailed my iPhone 6 by entering the wrong pass code
I had disailed my iPhone 6 by entering the wrong pass code too many times. I have gotten to the page nowith that is asking for the initial I'd and pass word I used to set the phone when I bought it (A… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I typed in my ipod touch password incorrectly, but now I've
I typed in my ipod touch password ***** but now I've remembered it, but my ipod touch is lifeless!! … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My I Cloud password comes up as wring password. When I reset
My I Cloud password ***** up as wring password ***** When I reset the password ***** still comes up as wrong password. How can I correct this problem? I have tried everything but nothing works. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Apple Iphone 7, I am sorry I don't know.Please activate it
I am sorry I don't know.Please activate it right awayI have sat on the phone about a week ago trying to get this activated and was reassured that it was. However as of today I am still showing as inactivated by Our Time. I am becoming very frustrated being as I have paid for a service that I am unable to use. They told me that it is Apple that needs to activate it. My Email address is***@******.*** Date of Birth is Sept 1, 2017.Please activate my Ourtime.com account. It was paid for in full through (Apple ITunes) for three months and doesn't expire until Sept.2017 ***@******.***Kimberly Massicotte EMS Service Coordinator Finning (Canada) PH:(###) ###-####**@******.*** … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
we have a iMac computer. We have either forgotten or mis-remembered
we have a iMac computer. We have either forgotten or mis-remembered our password XXXXX Adobe. How can we contact someone to reset a password XXXXX that we can receive the 'Adobe" updates ? Thank you O… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x