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Nothin - I am trying to cancel a $9,99 monthly iTunes charge…

Nothin - I am...

Nothin - I am trying to cancel a $9,99 monthly iTunes charge on my credit card and getting nowhere fast. I have followed the directions on the iTunes.com/bill but cannot get beyond view ID

Technician's Assistant: When could you last open your iTunes?

This morning

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

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Answered in 2 minutes by:
3/14/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,685
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple Music. I've only just come online now and would like to assist you with your question.

Can you sign in to appleid.apple.com ?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 5 months ago
I am signed in

Now go to reportaproblem.apple.com and sign in and you will be able to see your receipts. This is where you can dispute or cancel anything through Apple.

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Customer reply replied 5 months ago
Thank you - got it

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,685
Experience: Training and Development at Scientifically Speaking
Verified
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