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I'm unable to purchase a GoT Conquest "special offer" of my…

Customer Question
Hello I'm unable to...

Hello I'm unable to purchase a GoT Conquest "special offer" of my device through the iTunes and app store via paypal

Technician's Assistant: When did you last update iTunes?

2 weeks ago

Technician's Assistant: What have you tried so far with your iTunes?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Should I refresh my iTunes app before you forward me through?

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
How long does it usually take to get an answer?
Answered in 6 hours by:
3/14/2018
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,347
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Which offer are you referring to?

Are you getting an error message?
Have you tried restarting the device?

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Customer reply replied 4 months ago
GoT Conquest has in App purchase of vault of gold & Items
The error message says “your purchase could not be completed”
I have tried restarting the device many times
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Are you able to complete any other iTunes or Apple store purchases?

Have you checked that your Apple Store payment is current?

  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID. Sign in if required.
  4. Tap View Apple ID.
  5. Tap Payment Information.
  6. Check and change your information and tap Done.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Customer reply replied 4 months ago
I do not have any other apple or iTunes purchases & Yes I have updated my account & tried again with no result
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Can you try making a different purchase in a different app to see if your account is working elsewhere?

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Customer reply replied 4 months ago
I have been successful in purchasing an item through another app but unsuccessful purchasing in GoT
Customer reply replied 4 months ago
I’ve rechecked my billing information & rebooted my phone twice Still no joy!!
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Ok, next you will need to check to see whether your mobile device and the game are up to date:

http://support.wbgames.com/ics/support/kbanswer.asp?deptID=24028&task=knowledge&questionID=742

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Customer reply replied 4 months ago
My iOS & app were updated yesterday
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Has the problem just started since the updates?

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Customer reply replied 4 months ago
the problem has been present since the updates
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

Ok, I will check if the other techs have any idea on this...

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