Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I"m trying to export my iTunes library, but I have to get…

I"m trying to export...

I"m trying to export my iTunes library, but I have to get past a Microsoft Messenger sign in. I dont recall any such prevous sign in. how to prceed?

Technician's Assistant: When did you last update iTunes?

I have no idea, sorry!

Technician's Assistant: What have you tried so far with your iTunes?

Nothing at this point...

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Life is good...

Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
3/14/2018
Mac_Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 3,089
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Are you on a Windows or Mac computer?

Ask Your Own Mac Question
Customer reply replied 1 month ago
MacBook Pro running OS 10.11.6

What is the username/email you see com up in the little box asking you to sign in?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I'll have to check tonight...I'm off to work now

Ok, no problem.

Speak to you then!

Ask Your Own Mac Question
Customer reply replied 1 month ago
Hi Martin,I took another direction to generate mp3 files from Apple protected songs, so you can close this case, thanks!

Good work, I will do that for you now!

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you could take a moment to leave a rating by clicking on one of the five stars at the top of this page, then Submit, so my time working with you is recognized, it would be greatly appreciated.

Thank you

Mac_Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 3,089
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Verified
Mac_Martin and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Mac_Martin Your Own Question
Mac_Martin
Mac_Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 3,089
3,089 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.

Mac_Martin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was trying to put Uber app on my phone and couldn't
I was trying to put Uber app on my phone and couldn't remember my password. It Did not recognize me b/c I have New credit card no. I was sent Verification code: 668216. Jane Vigilante … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Re Apple password: unable to remember correct answers to my
Re Apple password: unable to remember correct answers to my security questions. Am I able to re-set my password ***** you? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Apple I-phone 5 has disabled itself I can't fix it, keoseps
Apple I-phone 5 has disabled itself I can't fix it, keoseps telling me to connect to I-tunes which I don't have. I'm a Technophobe … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Four friends texted me today saying they got bogus messages
Four friends texted me today saying they got bogus messages from me today and think I should reset my facebook password ***** I don't know how and I don't remember my password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
765 satisfied customers
Computer had solution spilt on it..swipe pad not working.
computer had solution spilt on it..swipe pad not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an Ipad with version 9.3.5 loaded. I am tying to
I have an Ipad with version 9.3.5 loaded. I am tying to update to the latest version but am told to seek support. I have tried using ITunes as well but am unable to update. What next … read more
Don Williams
Don Williams
BS
14 satisfied customers
I want to get rid of an ap, fromitunes.com/bill. I am sorry
I want to get rid of an ap, fromitunes.com/bill JA: What Operating System (OS) are you running on your Apple device? Customer: I am sorry I don't know, this is new to me JA: Did the application come w… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My MacBook Pro keeps asking for keychain password which I
Hi, my MacBook Pro keeps asking for keychain password ***** I don't know and the same for iCloud. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My I-phone locked me out it won,t take my 6 diget number.
My I-phone locked me out it won,t take my 6 diget number … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I am wondering if the trend micro version I have covers
I am wondering if the trend micro version I have covers internet searches and replies as well as covering email interactions Thanks Doug Florence … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
784 satisfied customers
I do not have an apple device. I did get a bill for a book I
I do not have an apple device. I did get a bill for a book I do not recall ordering. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My son put in a password, he is in jail, he cannot remember
My son put in a password, he is in jail, he cannot remember what it is, I need to get a new number. I need to remove his password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Old Ipad 2 won't open. Don't know, wont open to find out.
Old Ipad 2 won't open JA: What Operating System (OS) are you running on your iPad? Customer: Don't know, wont open to find out JA: How long has this been going on with your iPad? What have you tried s… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I'm trying to use my arturia sounds in my maschine studio.
I'm trying to use my arturia sounds in my maschine studio. How can I load the sound folder from arturia into maschine studio on an imac … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Lost my Apple password. Lost my Apple password. Lost my
Lost my Apple password JA: When did you last change your password ***** Apple ID? Customer: Lost my Apple password JA: Did you try resetting through Apple's online account reset tool? Customer: Lost m… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I can't remember my Apple ID. I put in my name and email
I can't remember my Apple ID. I put in my name and email address to get the if but it can back that the information wasn't correct … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My Facebook is locked because I have forgotten my password.
My Facebook is locked because I have forgotten my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an imac and i am trying to delete previous contacts.
I have an imac and i am trying to delete previous contacts … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x