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Forgot password, I Pad, .? Not too sure, No thank you

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: What device or product does this involve?

I Pad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

.?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Not too sure

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 5 months ago.Category: Mac
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Answered in 14 minutes by:
3/14/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 5 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 423
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Mac Support Specialist: Eric Ewing, IT Pro replied 5 months ago

Good evening!

To recover your account and reset the password, please open a web browser on your computer and navigate to: iforgot.apple.com

Where prompted, enter your Apple ID (which is probably your email address). You will also need to enter some text to prove you are not a robot. (Tip: if you can't read the text, just keep clicking until you can.)

The next step will depend on the type of security you have set up for your Apple account. If you have set up two-step verification or two-factor authentication this will involve receiving details via another device.

If you haven't set up either of these extra levels of security it will be a case of getting an email or answering some security questions.

Hope that helps! If you need additional assistance, please let us know :-)

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Customer reply replied 5 months ago
Thank you all is well
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