Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPhone is disabled. 11.2 or 3 am I remember just the 11.

Customer Question
My iPhone is disabled ...

My iPhone is disabled

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.2 or 3 am I remember just the 11

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Like 2 hr I trying too unlock my but I change my 4 digit and know I don’t remember

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Even my Apple ID it disabled

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
3/14/2018
Mac Support Specialist: syseng, Systems Engineer replied 5 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is***** may be able to access the phone once you have access to your Apple ID account.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

Ask Your Own Mac Question
Customer reply replied 5 months ago
Don’t let me do nothing IPhone is disabled connect to iTunes
Mac Support Specialist: syseng, Systems Engineer replied 5 months ago

When was the last time you backed up your iPhone?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
7,938 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple ID showing on my iPhone 6s as disabled. Tech support
Apple ID showing on my iPhone 6s as disabled. Tech support shows it not disabled. ID stolen. Need to reset my password ***** Tech sent me here … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have an Apple I Phone and it appears to be locked. I do
I have an Apple I Phone and it appears to be locked. I do not have the six numbers, don't know it. Is there any way to fix this? I am desperate. It is fairly new. It also does not recognize a finger r… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Had to buy new apple iphone (7)... washed my iPhone in
Had to buy new apple iphone (7)... washed my iPhone in washing machine. I can't remember my password. Everyone I try...it won't take. Now we've Tried so many verification codes, I have to wait 24 hrs.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I don't remember my password. My iPhone 5 I can't get in
I'm using my apple tablet for helping with my iPhone… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
You updated my Apple phone and because I did not remember
You updated my Apple phone and because I did not remember password ***** locked my phone … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
It says my Apple ID has been disabled. IPhone 6s. About 2
About 2 weeks. I somehow created a different Apple ID email address but I don't know how to do anything … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My friend sold me a iphone but he said he forgot the
my friend sold me a iphone but he said he forgot the password ***** i couldnt get it unlocked is they're anyway i can erase it completely? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Apple iPhone 5s I don't use anymore because I got
I have a Apple iPhone 5s I don't use anymore because I got new Apple iPhone and I had the change the number and email and password. I have given the iPhone 5s to someone else and it's leaked to my iCl… read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I forgot my password on my iPhone 5 and don't know it on my
I forgot my password ***** my iPhone 5 and don't know it on my iPhone 7 I gave my son the 5 and we need to delete that password ***** he can set his up ... I NEED help … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't remember my password. iPhone 8 + I had to take to
I can't remember my password. iPhone 8 + I had to take to university pc care, but the can't continue with the work order without the password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need a Apple ID to disable my iPad or factory reset. I
I need a Apple ID to disable my iPad or factory reset … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I got locked out of my apple iphone it says disabled connect
I got locked out of my apple iphone it says disabled connect to iTunes but when I did doesn't do anything I need help getting into it without a computer … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a IPhone 5 and cant remember my user name and
I have a IPhone 5 and cant remember my user name and password. My grandson disabled it. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I can't remember my 6 digit number to unlock my iPhone 5s.
Hi! I can't remember my 6 digit number to unlock my iPhone 5s. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My Apple ID has been disabled. 11.2. I noticed it Thursday
My Apple ID has been disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: 11.2 JA: How long has this been going on with your Apple device? What hav… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x