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I’m trying to connect my device. Not sure it’s an iPhone 6.

Customer Question
I’m trying to connect...

I’m trying to connect my device

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Not sure it’s an iPhone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I’m trying to purchase but it’s won it’s asking for iTunes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Totay

Submitted: 4 months ago.Category: Mac
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Answered in 4 hours by:
3/14/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,837
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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Category: Mac
Satisfied Customers: 7,837
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