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My ringer and tone alerts are not sounding. I’m missing lots…

Customer Question
My ringer and tone...

My ringer and tone alerts are not sounding. I’m missing lots of calls & messages. I’ve gone to Settings and then Sounds and pushed all the right buttons but still no ring or tone.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone 6plus. Latest OS because of updates.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Several weeks now. I have several health issues & i’m Missing calls from doctors. I’ve tried turning the volume up, making sure the Settings are right.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just need my sounds back.

Submitted: 5 months ago.Category: Mac
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Answered in 5 minutes by:
3/14/2018
Mac Support Specialist: Vinod Menon, Support Specialist replied 5 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Sorry to hear about your issue:(
The first thing I would check is the mute switch. There is a mute switch to the side of the phone above the volume buttons. Make sure it is NOT pushed down.
Let me know if that resolves your issue.
Thank you
Vinod
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Category: Mac
Satisfied Customers: 3,026
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