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Need help to reset my apple id. Unsure. Not sure what that…

Customer Question
Need help to reset...

Need help to reset my apple id

Technician's Assistant: When did you last change your password ***** Apple ID?

Unsure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not sure what that is

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/13/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 4 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,214
Experience: Several years of supporting Mac systems.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Mac Support Specialist: Jason Jones, Mac Technician replied 4 months ago

Your Apple ID is one of your e-mail addresses. If you need to reset the password ***** your Apple ID account, you can do so by following the instructions that I typed for you below.

Please, follow the instructions below to reset your Apple ID:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

My goal is to give you the best experience possible. I hope that I have earned a 5 star rating. Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

Thank you,
***** *****

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Jason Jones
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Satisfied Customers: 19,214
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