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I turned on two factor Authentication and it says some of my…

Customer Question
I turned on two...

I turned on two factor Authentication and it says some of my accounts services will not be available until I sign in again. Then they ask me for my Apple ID. I put that in and it says to go to one of my other devices signed in to iCloud to approve my iphone. I go to my Macbook and I thought I did that but my phone still shows "approve this iphone.

Technician's Assistant: When did you last change your password ***** Apple ID?

Today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm not tech savy.

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Is anyone there?
Customer reply replied 4 months ago
I have been waiting a LONG time!!!
Answered in 2 hours by:
3/13/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,820
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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