Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I would like to get into my account. Mac OS. I have an

Customer Question
I would like to...

I would like to get into my account

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Mac OS

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I have an iCloud 50 GB storage plan and I would like to see my account

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would like to request a refund and cancel the plan

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 15 minutes by:
3/13/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the exact error message you are getting when you tried to login to your iCloud account?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I want to cancel my ICloud storage plan and downgrade to the
I want to cancel my ICloud storage plan and downgrade to the free storage plan. … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
2 satisfied customers
Why is it that I pay monthly for apple storage but when I go
Why is it that I pay monthly for apple storage but when I go to retrieve past video they will not play for me? … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I want to up grade iCloud account to family plan for me & my
I want to up grade iCloud account to family plan for me & my husband. At this time we both have to lowest plan that is $.99/mo … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I would like to join but not at a high rate. Some people say
I would like to join but not at a high rate. Some people say they get this for .99 per month … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
Several months ago I purchased additional storage for $.99 a
Several months ago I purchased additional storage for $.99 a month. Since then I have gotten a new IPad and no longer need additional support. I would like to cancel this recurring monthly charge. Ali… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Inhave been using my ipad2 for many years and signed up for
Inhave been using my ipad2 for many years and signed up for more memory..doc#119204496165.......then my family gifted me with a new iPad so I no longer need the extra memory. How do I stop this transa… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I bought a new iPad last week with 128 GB. I've just
I bought a new iPad last week with 128 GB. I've just received a notice that I only have 50;GB...of which I've used 49. Obviously something is wrong. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am trying to downgrade my icloud storage plan from 50 GB
I am trying to downgrade my icloud storage plan from 50 GB to 5GB free. Everything goes fine until I try to tap on the upper Done word. It doesn't show up blue like the other prompts. I have tried sev… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My computer wants me to increase my storage capacity in
My computer wants me to increase my storage capacity in icloud. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Want to cancel my Icloud storage plan, My computer is
If I cant cancel because of a security question I forgot I would need to transfer the deduction (99cents) from my credit card to my checking acct… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
My icloud 50 gb storage plan that bills monthly on the 13th
my icloud 50 gb storage plan that bills monthly on the 13th is billing to a closed american express account. I need to change my american express card number to the new card. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
How do I cancel the .99 on my visa? Icloud .50 GB Storage
How do I cancel the .99 on my visa? JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Icloud .50 GB Storage Plan JA: How long has this been going on with… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It is not my device ... I upgraded to 50 GB storage in the
It is not my device ... I upgraded to 50 GB storage in the iCloud, pay every month ... and keep getting a message that my 5GB storage is almost full. It is obviously not taking into account the upgrad… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
I am a senior and I would like to give you my NEW visa
I am a senior and I would like to give you my NEW visa number to be debited every 2nd of the month for 50 GB Storage Plan … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I was out of space on my IPhone 6 and went online on Friday
I was out of space on my IPhone 6 and went online on Friday and paid 2.25 for what it says is ICloud Storage. But I have not seen an increase in my storage to date. What do I need to do to get the add… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I shoot pictures on my iPhone. Until recently they would
I shoot pictures on my iPhone. Until recently they would automatically appear on my iMac desk top computer. My iCloud Photo Library is ON. Now they don't load and at the bottom of Photos, it says "Una… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
When I attempt to use the icloud photo library, the system
When I attempt to use the icloud photo library, the system tells me I need the 200 GB plan. My iMac has about 2900 photos and around 30 video clips, each less than 4 minutes long. I already tried all … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have set up a second i cloud address as currently all by
I have set up a second i cloud address as currently all by business e mails from my imap provider are stored on my primary i cloud account. I want to provide access to these e mail to my colleagues so… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x