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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Received e-mail that my IPad has been locked. Was entering

Customer Question

Received e-mail that my IPad has been locked. Was entering personal information but then thought, maybe someone is trying to get my information.
JA: When did you last change your password ***** Apple ID?
Customer: I am not sure it's been quite awhile
JA: Did you try resetting through Apple's online account reset tool?
Customer: No
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Was it legit, the e-mail
Submitted: 8 months ago.
Category: Mac
Expert:  Karthik replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Karthik replied 8 months ago.

Before we proceed further, I would like to ask you few question about this problem. Could you tell me whether your iPad is asking for Password ***** Passcode?