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Iphone will not come on...message says contact support apple…

Customer Question
iphone will not come...

iphone will not come on...message says contact support apple iphone/restore

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes.. i also followed the instructions on the apple support page, volume up, volume down, etc.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't really know... I am not what you call tech savvy...

Submitted: 4 months ago.Category: Mac
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Answered in 12 minutes by:
3/13/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data. If you have a backup, we can restore the data and contact back to your iPhone.

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