Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Iw frossen no movments, Serial # FSRK25WBDFRHHW, 3 DAYS, NO…

Iw frossen no movments ...

Iw frossen no movments

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Serial # FSRK25WBDFRHHW

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

3 DAYS

Show More
Show Less
Ask Your Own Mac Question
Answered in 13 hours by:
3/14/2018
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 39,927
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is the device charged?

- On your device, please press and hold the Power on / off button for about 30 seconds, then turn it back on and check.

Ask Your Own Mac Question

If that does not work, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- If that still does not work, is this regarding a Mac computer, or an iPad tablet, or an iPod, or an iPhone 5, 6, 7, 8, X, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Mac Question
Customer reply replied 1 month ago
well I had to go to the Hospital for chek up now the I Pot stil not work right the screen not moving what can i do???

Thank you for replying back. What is l Pot? Do you mean it is the iPod music player device? If so, on your iPod device, have you tried to press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?

- If needed, please click on the website below for the instruction video:

https://www.youtube.com/watch?v=qqfe1Osmzi4

- What's currently showing on your iPod device's screen?

- Does your iPod device have touchscreen? Or is it another device?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 39,927
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Viet - Mac Tech and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
I still have a problem if I Try to move the screen it will not worki take time to move it very slow
Can you go to Settings > General > Reset > Reset all settings and check?
- If needed, try Reset all content and settings and check.
- Do you also have Windows xp, vista, or 7 or 8 or 10, or mac computer?
Please answer all my questions above. Thank you.
Ask Your Own Mac Question
Was this answer helpful?
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 39,927
39,927 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I do not have a ring when people call. IPhone 5/consumer
Second opinion] I do not have a ring when people call… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I do not have a ring when people call. IPhone 5/consumer
I do not have a ring when people call JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: IPhone 5/consumer cellular JA: How long has this been going on wi… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I forgot my password on my iPhone 5 and don't know it on my
I forgot my password ***** my iPhone 5 and don't know it on my iPhone 7 I gave my son the 5 and we need to delete that password ***** he can set his up ... I NEED help … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
It's an iPhone 5. I can't log in to Apple. Every time that I
It's an iPhone 5. I can't log in to Apple. Every time that I get it to work on my phone it won't work on my Mac computer. It's telling me that email is being used. So I took out a new email account wi… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
Hiow to make the character smaller or larger on a IPhone 5,
hiow to make the character smaller or larger on a IPhone 5 … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
The apple ID and password are disable. IPhone 5. One month.
the apple ID and password ***** disable. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 5 JA: How long has this been going on with your iPhone?… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I have an older iphone 5 that is not currently activated as
Hi, I have an older iphone 5 that is not currently activated as my phone. I used it recently to make some voice memos and succeeded in connecting the iphone with itunes and synced it all up. However, … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need a record of a iPhone 5 which was bought from telstra
I need a record of a iPhone 5 which was bought from telstra plan etc … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
We had a power surge last night when my iphone 5 was
We had a power surge last night when my iphone 5 was charging and on. Now it is locked on the apple icon and will not turn off or on. It's just stuck. What should I do? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
797 satisfied customers
I have a IPhone 5 and cant remember my user name and
I have a IPhone 5 and cant remember my user name and password. My grandson disabled it. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
The screen is to large. I have an iPhone 5. A few minutes, I
A few minutes, I can not make it small enough to do anything … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am using my iPhone 5 to send text messages, but for some
I am using my iPhone 5 to send text messages, but for some reason every message I send and receive is shown on my iPad at home in another state, and that is not my intention. Whats up with this? I'm n… read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
Ty. Trying to backup iPhone 5 to buy a new iphone. I tried
i tried to use iTunes to backup my phone it said it was invalid … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
616 satisfied customers
Like to schedule for battery replacement. Iphone 5 11.2.5.
for a while, I tried replacing the battery and its no good, I want to get the battery replace so I can give it to my employee. … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
My IPhone 5 is not charging. The Apple display will show
Hi Pearl, My IPhone 5 is not charging. The Apple display will show every now and again when on charge and the screen will appear for a few seconds then recycle back to blank. I can hold the power butt… read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
Second opinion] I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost? … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
My iphone 5 is not holding a charge. Also will not update
My iphone 5 is not holding a charge. Also will not update IOS 11.2.1 … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x