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Message says there was a problem account information, it…

Message says there was...

Message says there was a problem account information, it says ID was disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone6 andIpad

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since Sunday and I did nothing, is this a hack?

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Answered in 4 minutes by:
3/13/2018
FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 270
Experience: IT Support
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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You will need to re enter your apple password

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So in settings ->accounts and password-> Icloud-> re enter your apple id password

FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 270
Experience: IT Support
Verified
FRAN and 87 other Mac Specialists are ready to help you
Ask your own question now

If this is on your Iphone I can't do a remote session. But I can give you phone support

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please provide contact info

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Customer reply replied 5 months ago
I pad is(###) ###-####

Ok give me one moment please

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could you check the number? it isn't working

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Customer reply replied 5 months ago
is my IPad my IPhone is***-***-****
Customer reply replied 5 months ago
Are you still there?

yes sorry give me one moment please

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sorry for the wait. Just finishing up with another customer I will be right over

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Customer reply replied 5 months ago
Okay
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