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It will not except my Apple password, when I tap on forgot…

Customer Question
It will not except...

It will not except my Apple password, when I tap on forgot password, the message reads a link was sent to my AOL website but it is not there. I’ve tried there’s two or three times with the same results

Technician's Assistant: When did you last change your password ***** Apple ID?

I think the first of the year

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. I’m not very good at this

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. I’m not very good at this

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
3/13/2018
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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Customer reply replied 4 months ago
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

Is it

***@******.***?
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Customer reply replied 4 months ago
Email address that you showed is correct AOL.com. If you connect mind of us to fix it will be an extra $30 plus the $40?
Customer reply replied 4 months ago
It should read; if you connect to my device is it $39 plus the $40?
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

Yes, but you don't have to go for the remote assistance.

Please wait.

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Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

Enter your trusted phone number ending with 88

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Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

This goes directly to account recovery.

Kindly contact apple to recover your account ASAP.

https://getsupport.apple.com/

Use the above link to reach them.

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