Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Need to reset password and don't know id or password --

Need to reset password...

Need to reset password ***** don't know id or password ***** please help

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't know. maybe a few weeks ago. Too often, really

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes got lost in space, Pearl Very inexperienced

Show More
Show Less
Ask Your Own Mac Question
Answered in 29 minutes by:
3/13/2018
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 5 months ago
I don't know it

Your apple ID is normally your email address which is register with the apple. Can I have your email ID?

Ask Your Own Mac Question
Customer reply replied 5 months ago
I don't know either the id or password ***** don't want to have you connect directly. Can you help?

Can I have your email address?

Ask Your Own Mac Question
Customer reply replied 5 months ago
sure. It is***@******.***

Can I have your phone number which ends with ‎(•••) •••-••38?

Ask Your Own Mac Question

You can now reset your password ***** one of your devices. A message with instructions has been sent to Carol's iPhone(iPhone 7) and Carol’s MacBook Pro (MacBook Pro 13"). Can you please check and let me know.

Ask Your Own Mac Question
Customer reply replied 5 months ago
I will submit a new password ***** but want to make sure i haven't given permission to come into my devices remotely for the $39 charge. Am I correct in this belief?

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I didn't accepted the request, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

Ask Your Own Mac Question
Customer reply replied 5 months ago
thank you. it worked Have a blessed day!

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
Karthik and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I had a" break in" with some security issues and need to my
I had a " break in" with some security issues and need to chang my password. Everything I try is rejected. … read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
My password is not working and I cannot access my Apple ID
My password ***** ***** working and I cannot access my Apple ID to change credit card details. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had wanted to add space to my iCloud, but had forgotten my
I had wanted to add space to my iCloud, but had forgotten my password. I exceeded the number of tries and have been locked out. A few weeks ago I joined just answer, but did not pursue the process bec… read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I need to change my Apple password. A few weeks ago and I
A few weeks ago and I can't remember it and I lost my phone and I need my password ***** get my phone backk … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I lost my password for apple id and cant get into anything
Hi Mike I lost my password ***** apple id and cant get into anything to update usage of Icloud ect for payments … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I need someone to help reset my Apple ID I tried and I was
I need someone to help reset my Apple ID I tried and I was told it would take 4 days really … read more
Karthik
Karthik
Mac Enthusiast
Bachelor of Engineering
519 satisfied customers
I forgot my Apple ID password, Maybe a week ago, I have the
Maybe a week ago , I have the ID just not the password … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I believe I have been hacked and want to change my password.
I believe I have been hacked and want to change my password. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
All of a sudden i lost my facebook and no matter what i try
all of a sudden i lost my facebook and no matter what i try even their suggestions nothing helps … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to recover my Apple ID password. Apple shut me
Apple shut me out because I had tried too many times about 2 weeks or so ago. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I need to reset my apple id password, because I lost my
I need to reset my apple id password, because I lost my phone, which is my trusted device. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can not use my Apple ID/password. a couple days ago I
Hello I can not use my Apple ID/password. a couple days ago I attempted to use it and tried to change it and I think I tried one too many times unsuccessfully and now it tells me my email address is a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have several devices some from work and some personal. I
I have several devices some from work and some personal. I am trying to get an app on my phone which bus a work phone and I need an Apple ID which is different from my personal one. With different ema… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Lost my Apple ID Password how do I get it back. I tried to
Lost my Apple ID Password how do I get it back. JA: When did you last change your password ***** Apple ID? Customer: I tried to get it back about a week ago JA: Did you try resetting through Apple's o… read more
Karthik
Karthik
Mac Enthusiast
Bachelor of Engineering
519 satisfied customers
This morning my Apple iPad wants an apple ID, very unusual,
Hi, This morning my Apple iPad wants an apple ID, very unusual, normally I just put my 4 digit in and away I go. My granddaughter originally set it up for me a few years ago and now not quite sure wha… read more
Mr.Med
Mr.Med
1,221 satisfied customers
I forgot my ID and password............guess what I wrote
I forgot my ID and password............guess what I wrote down is wrong. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I have an incorrect apple id appearing when I try to update
I have an incorrect apple id appearing when I try to update apps. Can't sign out because I have never used it and it doesn't have an associated password. Can't get new password XXXXX it isn't one of m… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x