Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was talking to you just now on my old iPad and it got

Customer Question
I was talking to...

I was talking to you just now on my old iPad and it got stuck. It is still me with my problem of photos getting rearranged. Sorry

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

The old one is dying and that’s why I got the new one. My problem is my albums and photos getting rearranged during the night!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thank you. That’s my main concern now

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/13/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Photos. I've only just come online now and would like to assist you with your question.

What do you mean rearranged?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I arrange all my photos into about 70albums and arrange the albums on the screen so I can find them easily. Overnight, the position of all the albums got moved! It never happened with my old ipad
Customer reply replied 4 months ago
I know how to rearrange to the order I want, but it takes time. I just don’t want it to happen again
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you have a computer?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I have a windows 10laptop
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you have iCloud Photo Library Turn on on your iPad?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I th8nk so, let me check in Settings
Customer reply replied 4 months ago
Sorry, can’t find it in Settings. iCloud should be on
Customer reply replied 4 months ago
Have you heard of this problem before?
Customer reply replied 4 months ago
Hello Justin?
Customer reply replied 4 months ago
I lost contact with ***** *****. Please reconnect us.
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 4 months ago
michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,033
Experience: I am a computer professional with more that 7 years of experience with all major brands which includes apple as well.
Verified

please ignore this post..sent by mistake

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an Apple Ipad. I have photos on it and want to
I have an Apple Ipad. I have photos on it and want to rearrange the positions on some of the photos. How or can it be done? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I have OSX Yosemite on my MacBook Pro and I'm trying to
I have OSX Yosemite on my MacBook Pro and I'm trying to figure out the photo application. The old application had a pane with all of my folders and I could group photos by event or type and name them … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I just bought a new iPhone 6s. I am on iCloud and checked
I just bought a new iPhone 6s. I am on iCloud and checked all the boxes to share my photos on my iPhone. Old photos are shared, but My Photo Stream no longer appears on my iPhone. Also, in the "All Ph… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
When I did an upgrade on my MAC, all of the photos and
when I did an upgrade for iPhoto on my MAC, all of the photos and albums disappeared. The Apple store helped retrieve almost all of my 14000 photos but my 67 photo albums were still no longer there. T… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to load some personal photos, how do I load them
I am trying to load some personal photos, how do I load them under photo album instead of main pic… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I recently upgraded to Yosemite X and Photos. When I try to
I recently upgraded to Yosemite X and Photos. When I try to convert to Photos from my iPhoto library with 65,000 pictures, it goes about 15% and stops, indicating that it cannot COPY my library. I wen… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi! I was working on deleting photos within an album and suddenly
Hi! I was working on deleting photos within an album and suddenly the entire album disappeared. Took me hours to compile the album but gave up and started over on the album and it just happened again.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I transferred-photos from my iPhone to my iPad using WIFI transfer
I transferred-photos from my iPhone to my iPad using WIFI transfer app. When finished the app said the photos had been transferred to the camera roll on the iPad, but when i tried to find the camera r… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I created a book on iPhoto (ver IMac 10.6.8)last night and
I created a book on iPhoto (ver IMac 10.6.8)last night and now want to show the album book as a slideshow on my iPad (ver 1). I can only see the raw photos and my photos were actually edited in the al… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
iPad had downloaded a bunch of photos, not selected, when connected
iPad had downloaded a bunch of photos, not selected, when connected to PC. Since these are not on camera roll, how do I delete them?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I would like to backup my iPad photo Library with about 20.000
I would like to backup my iPad photo Library with about 20.000 photos to my Mac to iPhoto by keeping the Faces, the Events, the Places etc... I have tried the "iMacsoft iPad to Mac converter" and inde… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
17,000 photos that are not my photos wound up in my album in
17,000 photos that are not my photos wound up in my album in I PHOTO. I can't delete them. when I synced my IPAD2 and my mac all those photos went on to my IPAD and I can't get rid of those. Those pho… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I add photos to an ipad without deleting the ones already
How do I add photo's to an ipad without deleting the ones already on there? I want to see the screen populated with different folders but I can't figure it out!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Set-up album in iphoto. Added several new photos and need
Set-up album in iphoto. Added several new photos and need to rearrange photo sequence. How do I drag or move quickly - No dates, jpeg photos from scanned sources and slides.… read more
Steve
Steve
Tech Support Consultant
Master\u0027s Degree
160 satisfied customers
I have a MacBook and am using iPhoto 11. I am trying to
I have a MacBook and am using iPhoto 11. I am trying to rearrange photos in a book I am making. I have been told that i can click and drag the photos to the page that I want but when I release the pho… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I was showing my slideshow, closed it and went back to album
I was showing my slideshow, closed it and went back to album view, copied a photo to move to the front of the photos, and now my whole iphoto program is frozen, nothing is happening!!! Help!!! Plus, t… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Hi there, I want to trasnfer my iphoto library which I hold
Hi there, I want to trasnfer my iphoto library which I hold on an external hard drive to my desktop to replace the existing iphoto library. How do I do this? Also how do I delete some of the rolls whi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi Last night I was trying to upload a photo from my iphotos
Hi Last night I was trying to upload a photo from my iphoto's on my lap top to my face book profile. During the operation I realised that I was possibly trying to upload my entire i photo collection. … read more
Jono
Jono
Bachelor\u0027s Degree
101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x