Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I’m trying to make a purchase but it keeps telling me that…

I’m trying to make...

I’m trying to make a purchase but it keeps telling me that my purchase could not be excepted and I don’t understand why or how to fix it????

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It’s an iPhone s 6 plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Like an hour maybe! I thought it was my payment method so I checked my accounts and even changed my payment method and it didn’t solve anything! I know I have the founds to make the purchase but it won’t go through.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Um no

Show More
Show Less
Ask Your Own Mac Question
Answered in 25 minutes by:
3/13/2018
Terry White II
Category: Mac
Satisfied Customers: 26
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified

"Hello,

Thank you for contacting JustAnswer.com, my name is ***** ***** I am a Mac Specialist and IT Tutor for over 15 years. I will be more than happy to assist you with your support request.

Quick Question:

Have you received this error message:

“Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

Ask Your Own Mac Question
Customer reply replied 1 month ago
I would rather not do the secure remote method

Its ok, there is no need for you to be offered one, as there is only one way to resolve this and only one group Apple can help you with this: iTunes Accounts and Billing, also known as iTunes Support.

The reason this group can assist you, is because your method of payment under your Apple ID is being held

by Apple for security reasons.

If you want to continue using the credit or bank debit card you have listed in your account, then you would

need this group to remove the security flag from the credit card currently under your Apple ID account.

Ask Your Own Mac Question

Another option you can try as well, however, is to use a different credit or bank debit card, as a new method of payment under your Apple ID account.

Ask Your Own Mac Question

If you choose to try the second option and it works, then you should be able to resume purchasing apps and other Apple media and content as you have before.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I added a new one and it still tells me the same thing

I know this process very well, as I have been through it myself. And you just beat me to the punch on the last point I was going to share with you.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Ok so now what

If you cannot use ANY other method of payment that means your Apple ID will need to be confirmed by iTunes Accounts and Billing that you are the owner. Their contact number is(###) ###-####/p>

They are an escalation group, so you will more than likely have to go through iOS Support first and they will create a case ID for you (Be sure to get the Case #) and transfer you to iTunes Accounts and Billing.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I’m not sure I’m fallowing

But don't worry, if for any reason Apple feels there may be some form of security risk against your Apple ID for ANY reason, they will flag your Apple ID-

Think of it the same way a credit card company would not allow transactions to go through if they believe there is any security concern against your account.

Ask Your Own Mac Question

It doesn't mean that it is because of you- more often than not it really is just a security function built-in for Apple IDs, - remember, our Apple IDs are also emails that we use outside of Apple services (Gmail, Hotmail, Yahoo!, MSN, Outlook.com, AOL.com etc.)

iTunes Accounts and Billing can usually resolve this issue and get you back up and going on the same phone call.

Ask Your Own Mac Question

I remember in my case, I had to contact iTunes Accounts and Billing, because I had tried to complete an Apps purchase too many times and they just wanted to make sure it was me attempting to make the purchase and not some joe from the street. I actually appreciated the way it worked out. I was off the call within less than 15 minutes

Ask Your Own Mac Question
Customer reply replied 1 month ago
Um ok so i didn’t have any problem using the same payment method to send $30 to get your “help” I’m really confused it doesn’t make since to me

What part is not making sense to you if I may ask? Let me know

Ask Your Own Mac Question

I am actually a decade-plus tech with them (Yes them -12+ yrs) -so there isn't anything I am telling you that isn't fabricated.

Ask Your Own Mac Question

sorry- I mean that IS fabricated or made up- sorry typing to fast!

Ask Your Own Mac Question

All you need to understand in the simplest terms is iTunes Accounts and Billing can get your account and method of payment back in play again, where you WILL be able to make your purchases once again.

Ask Your Own Mac Question
Customer reply replied 1 month ago
your Ok I’ll give that number you gave me a shot! Thank you for your help

No other Apple group can perform this action except iTunes

And hey, that is what I am here for - I am always glad to help!

Ask Your Own Mac Question
Customer reply replied 1 month ago
Thanks have a good night

No worries-.

Thanks for allowing me to assist you. If you are satisfied with my answer(s), please press the Accept button and if possible, a positive rating of how you feel about my support would be stellar!

We always appreciate our customer's feedback!

Finally, if you have any recurrence of this issue, simply refer back to our chat session here and I will be here to further assist you.

Thanks for using JustAnswer.com!

Best Regards,

TD
"The MacTechTrainer"

Terry White II
Category: Mac
Satisfied Customers: 26
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified
Terry White II and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Terry White II Your Own Question
Terry White II
Terry White II
Terry White II
Category: Mac
Satisfied Customers: 26
26 Satisfied Customers
Experience: Sr. Agreement Admin Advisor at Apple Inc.

Terry White II is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't transfer data from old iPhone to new iPhone because
Can't transfer data from old iPhone to new iPhone because the new iPhone is asking for a password ***** an account that isn't mine … read more
Cris
Cris
60 satisfied customers
Lost my IPhoneS phone. Have an older Apple IPhone I would
Lost my IPhoneS phone. Have an older Apple IPhone I would like to change back to it. Home phone is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to complete transition from an iphone 3- iphone 6.
I need to complete transition from an iphone 3- iphone 6. spoke with helpful guy but can't find reference!! sorry. need to speak with someone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to backup my iPhone on to my Mac computer. IPhone is
iPhone is updated and how do I fine that info about mac … read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
It is my gmail password. IPhone or laptop. My iPhone got
My iPhone got stolen and don't remember my password ***** they can't sent it to my number because my phone got stolen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
My iPhone updated last no. My iPhone updated last night and
my iPhone updated last night and after entering my Apple ID and password, I'm asked to enter a 4 digit code. I entered several obvious code combinations and none of them work. How can I fix this? … read more
Jon
Jon
Bachelors Degree
587 satisfied customers
Old iphone died and received new iphone but having problem
old iphone died and received new iphone but having problem setting it up as do not have my apple id password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its my iphone, A can not find my password for my iphone, I
Its my iphone JA: What Operating System (OS) are you running on your iPhone? Customer: A can not find my password ***** my iphone JA: How long has this been going on with your iPhone? What have you tr… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
IPhone cannot download any apps. IPhone 6s and T-Mobile.
Since Monday I had to factory reset my iPhone due to it been disabled due to a passcode issue … read more
Jon
Jon
Bachelors Degree
587 satisfied customers
I need new passcode for my iphone. My iphone was disabled I
i need new passcode for my iphone JA: When did you last change your password ***** Apple ID? Customer: my iphone was disabled I just restore it JA: Did you try resetting through Apple's online account… read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
My passlock forgot it and iPhone disabled. On my iPhone X.
My passlock forgot it and iPhone disabled JA: When did you last change your password ***** Apple ID? Customer: On my iPhone X JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
Problems with apple id. Iphone 6. We have had one iphone and
we have had one iphone and recently bought new one put apple id on both phones need to change on second pone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
My Iphone reads iphone disabled connect to itunes. I know,
my Iphone reads iphone disabled connect to itunes. … read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My husband and I both have iPhones and his iPhone is no
My husband and I both have iPhones and his iPhone is no longer able to send or receive email because we can't remember what the password ***** We keep getting the message that either our ID or passwor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Ty. Trying to backup iPhone 5 to buy a new iphone. I tried
i tried to use iTunes to backup my phone it said it was invalid … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
610 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x