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My husbands iPhone is coming up “Activation Error”. He is…

Customer Question
My husbands iPhone is...

My husbands iPhone is coming up “Activation Error”. He is asleep and I can wake him if need be.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I have a serial number

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Or MEID number

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

He needs the 4s working first thing in a.m. what went wrong?

Submitted: 5 months ago.Category: Mac
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Customer reply replied 5 months ago
How can I get this out of activation error
Customer reply replied 5 months ago
I need customer service help for a 4S iPhone
Customer reply replied 5 months ago
Customer care please
Customer reply replied 5 months ago
Hello?
Customer reply replied 5 months ago
I just paid for this new service
Please help me
Answered in 1 hour by:
3/13/2018
Mac Support Specialist: TD White, Mac Enthusiast replied 5 months ago
TD White
TD White, Mac Enthusiast
Category: Mac
Satisfied Customers: 48
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified

Hello,

Thank you for contacting JustAnswer.com, my name is ***** ***** I am a Mac Specialist and IT Tutor for over 15 years. I will be more than happy to assist you with your support request.

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Mac Support Specialist: TD White, Mac Enthusiast replied 5 months ago

Just a few quick questions if I may:

• Is the iPhone 4s active with a wireless carrier?

• Have there been any recent updates on the iPhone 4S before this error occurred?

• Lastly, is this a new iPhone 4s?

The answers you provide me regarding these few questions will allow me to determine the best path to assist you and resolve your question.

Thanks, ***** ***** your response.

-TD

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Customer reply replied 5 months ago
I turn find my iPhone on and it went into activation lock then try putting my Apple ID in then went to activation error and now I can’t not get into my phone and I don’t wanna too delete my whole phone cause I have stuff on there I need and I use it for work
Mac Support Specialist: TD White, Mac Enthusiast replied 5 months ago

Thanks for your response.

I am sorry this issue has affected your use of your iPhone 4s. I will do whatever I can to help you get back to normal use of your iPhone. I believe there is a way to resolve this without you having to resort to deleting the content on your iPhone.

Now one more question before we begin, do you have a computer or laptop (Mac or Windows - ok) in your possession currently?

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Customer reply replied 5 months ago
No
Customer reply replied 5 months ago
Thx!!! I got it working
Mac Support Specialist: TD White, Mac Enthusiast replied 5 months ago

Excellent that is always good to see!

If I may ask, was it as simple as restarting your iPhone?

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Mac Support Specialist: TD White, Mac Enthusiast replied 5 months ago

Well, it looks like you have resolved your own question, which always empowering!

If you need a refund for your deposit or payment, please visit: http://ww2.justanswer.com/contact-us

You will be able to receive assistance from JustAnswer.com Customer Support on that page.

I will opt out of your question now.

Thank you for using JustAnswer.com

Best Regards,

TD
"The MacTechTrainer"

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Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Do you need assistance with anything else?

Please let me know

Thank you

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