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Wife can’t get into her phone. Need to make appointment at…

Customer Question
Wife can’t get into...

Wife can’t get into her phone . Need to make appointment at the Waterside mall Apple store in Naples, FL

Technician's Assistant: When did you last change your password ***** Apple ID?

An hour ago & it said incorrect

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 8 minutes by:
3/13/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,845
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. I can try to fix her Apple iPhone quickly via online first.
What's currently showing on her iPhone's screen?

Does she have iPhone 5, 6, 7, 8, X, etc.?
Please reply at the box below. Thank you,

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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