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I can’t remember my iTunes or Apple ID. I changed one of…

Customer Question
I can’t remember my...

I can’t remember my iTunes or Apple ID

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed one of them approx half hour ago. And one this afternoon.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. How do I do that or where do I go for that.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I don’t think so. Thanks.

Submitted: 4 months ago.Category: Mac
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Answered in 30 minutes by:
3/13/2018
Mac Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Mac
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

My name is ***** ***** I am happy to assist you today.

If you forgot your Apple ID

Use these steps to find your Apple ID.

Try a different email address:

Usually, your Apple ID is your email address.* First, try signing in with all prior email addresses that you might have used as an Apple ID.

Use your Apple ID account page:

  1. Go to your Apple ID account page (https://appleid.apple.com/#!&page=signin) and click Forgot Apple ID or password.
  2. When you're asked to enter your Apple ID, click Forgot Apple ID.
  3. Enter your first name, last name, and email address. If you enter the wrong email address, you can try again with a different one.

    Also you can see if you're already signed in with your Apple ID

    You may already be signed in on one of your Apple devices. View the Apple ID that you're using for these services:

    From your iPhone, iPad, or iPod touch:

  4. Tap Settings > [your name] > iTunes & App Store. On iOS 10.2 or earlier, tap Settings > iTunes & App Store
  5. Tap Settings > [your name]. On iOS 10.2 or earlier, tap Settings > iCloud
  6. Tap Settings > Messages > Send & Receive
  7. Tap Settings > FaceTime
  8. Tap Settings > Mail, Contacts, Calendars
  9. From your Mac or PC:

  10. Select Apple menu > System Preferences, then click iCloud
  11. Open Mail, then select Mail > Preferences, then click Accounts
  12. Open Calendar, then select Calendar > Preferences, then click Accounts
  13. Open FaceTime, then select FaceTime > Preferences, then click Settings
  14. Open Messages, then select Messages > Preferences, then click Accounts
  15. If you find your Apple ID, but still don't remember your password, reset your password.

I hope this helps you. Please let me know if you have any further questions.

If this helps, please rate me 5 Stars!

Thanks,

Jamie

Ask Your Own Mac Question
Mac Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

Hello, did you need any further assistance with this? Let me know if you do.

Thanks,
Jamie

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