star-filledicon-cnnicon-foxicon-nbcicon-nyticon-today

Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Related Mac Questions
I've been seeing charges from iTunes on my banking acct, but
I've been seeing charges from iTunes on my banking acct, but I haven't bought anything … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor's Degree
220 satisfied customers
I just got a message that my Apple ID AND PHONE NUMBER ARE
I just got a message that my Apple ID AND PHONE NUMBER ARE NOW BEING used for IMessage and FaceTime on a new IPhone. I am not. What do I do other than change my password? … read more
Cabletech
Cabletech
Computer Networking
652 satisfied customers
I'm I have a I-pad and a phone.my son said I-pad up dated
hi, I'm ***** ***** I have a I-pad and a phone.my son said I-pad up dated and it is locked . now my sister passed a year ago .pass words and all was hers nothing has been done on it since .I need help… read more
Fran
Fran
IT Consultant
Associate Degree
220 satisfied customers
New, and I forgot pass word, and don't know my Apple ID,
New, and I forgot pass word, and don't know my Apple ID, can't open !!!!! … read more
Cabletech
Cabletech
Computer Networking
652 satisfied customers
I have the iPad from my fiancé who died 22-22-2015. My
I have the iPad from my fiancé who died 22-22-2015. My grandson was playing on it last weekend and I don't know what he did bout now it is locked. I don't know his Apple ID I only have his user ID. Wh… read more
Hema Malini
Hema Malini
B Tech
287 satisfied customers
Locked out due to not remembering pass word. This morning.
Locked out due to not remembering pass word JA: When did you last change your password ***** Apple ID? Customer: This morning JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Ricky Expert
Ricky Expert
Bachelor's Degree
1,484 satisfied customers
I lock myself out of my phone. Password just like 20 mins
Password ***** like 20 mins ago but my phone froze up and then next thing you know a pass word was created … read more
Jon
Jon
Bachelors Degree
870 satisfied customers
Purchased iPhone 6. Have an iPad Air and previous iphone5.
Purchased iPhone 6. Have an iPad Air and previous iphone5. Technician at stor “set up” new iPhone 6. Couldn't find an “iCloud app” and said she cold over ride and began to activate new phone. When set… read more
Justin Johnson
Justin Johnson
Mac Genius
3,684 satisfied customers
I can't get an app because I'm asked to sign on with thumb
I can't get an app because I'm asked to sign on with thumb print. I sign in with password … read more
Eric Ewing
Eric Ewing
University IT Manager
210 satisfied customers
Need help to activate my acct. Don't remember. Did it so
Need help to activate my acct JA: When did you last change your password ***** Apple ID? Customer: Don't remember JA: Did you try resetting through Apple's online account reset tool? Customer: Yes did… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,057 satisfied customers
Need help with password. Can you talk me thru this? Not Mac
Need help with password JA: When did you last change your password ***** Apple ID? Customer: Can you talk me thru this? JA: Did you try resetting through Apple's online account reset tool? Customer: Y… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,857 satisfied customers
My daughter set me up with the finger touch. Well I don't
Mike my daughter set me up with the finger touch. Well I don't like it . Have tried numerous times to put my thumb on it to buy tokens for my game and can't. Can u please help me to go back to just si… read more
Eric Ewing
Eric Ewing
University IT Manager
210 satisfied customers
Activation locked. My wife bought it from someone for my
My wife bought it from someone for my daughter for her bday … read more
Fran
Fran
IT Consultant
Associate Degree
220 satisfied customers
Don't remember iPhone password, phone number linked is no
Don't remember iPhone password, phone number linked is no longer in service and don't remember it. Cannot get into my phone . Account is for Anna Keith … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
982 satisfied customers
I have been locked out d/t the passcode was changed & I
I have been locked out d/t the passcode was changed & I don't know it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,857 satisfied customers
My husband passed away last January and I am now trying to
My husband passed away last January and I am now trying to open his IPad Pro so I can gift it to my granddaughter. However, I know his former email and password (gmail), but I don't know his Apple ID.… read more
Justin Johnson
Justin Johnson
Mac Genius
3,684 satisfied customers
None of the passwords worked this morning. I had to go
Chris none of the passwords worked this morning. I had to go through recovery/reset for Apple ID. As I was setting the passwords in all the apps, etc. that related to the Apple ID, I almost made it. H… read more
Chris Lindsey
Chris Lindsey
IT University
149 satisfied customers
IPhone, Ipad, Icloud not updating on my IPhone SE and my
IPhone, Ipad, Icloud not updating on my IPhone SE and my iPad Air. It seems ever since I updated to the newest iOS software, my phone and iPad do not talk to each other any more? I reboot my phone dai… read more
Justin Johnson
Justin Johnson
Mac Genius
3,684 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Mike

Mike

Mac Support Specialist

Over 20 years IT experience with Apple computers in publishing, marketing and design.

8567 Satisfied Customers

Pearl avatarPearl, Assistant

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x