Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My computer went off & is asking for a set up password. I…

Customer Question
My computer went off...

My computer went off & is asking for a set up password

Technician's Assistant: When did you last change your password ***** Apple ID?

I CAN'T REMEMBER

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I just need the password ***** restart it

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/12/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I phoned my internet provider when referred me to Microsoft who referred me to you
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you have a mac or a pc?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I do not have $52 .do I will leave it
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Customer reply replied 4 months ago
Can I have conformation of refund please
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't install a program on my mac mini, it tells me my
I can't install a program on my mac mini, it tells me my password ***** ***** I do not recall changing it. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trying to set up a new replacement ipad but i've forgotten
trying to set up a new replacement ipad but i've forgotten the password ***** my apple ID. Can I retrieve my password ***** set up a new one? … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I have an older ipad and it locked up on me and i can't
I have an older ipad and it locked up on me and i can't remember the password ***** used to set it up … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
718 satisfied customers
I have a virus (apparently) on my Ipad, and can't get it
Hi Mike, I have a virus (apparently) on my Ipad, and can't get it off. I went to an ATT store and they told me I would have to contact Apple. Can you help me? I would be happy to have you walk me thro… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm trying to figure out what to do about a bunch of
Hello. I'm trying to figure out what to do about a bunch of messages that I get on my macbook air when I start up. All ask to use a "login" keychain… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I can not reset my ipad2. it was erased with find my iphone
I can not reset my ipad2. it was erased with find my iphone set. and is asking me for my applied and password ***** I set it up. I don't remember them. Is there anyway to fix it?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am installing a HP printer and to download the program I
I am installing a HP printer and to download the program I needed to give them my Mac Book Pro Password. I gave them what I believed was my Apple password, and it does not recognize it. How do I find … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have an incorrect apple id appearing when I try to update
I have an incorrect apple id appearing when I try to update apps. Can't sign out because I have never used it and it doesn't have an associated password. Can't get new password XXXXX it isn't one of m… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have an old G4 desk top. Im not a computer person, but
I have an old G4 desk top. I'm not a computer person, but I needed to temporarily password XXXXX it, and I thought I could figure out how to do that without help, but evidently I messed up. Today, the… read more
SalemMac
SalemMac
44 satisfied customers
Hi. I installed Snow Leopard yesterday and today my Uverse
Hi. I installed Snow Leopard yesterday and today my Uverse modem was replaced. I have an Epson printer setup on a wireless network connection. I worked with Epson support to re-install the Epson drive… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I cannot receive new (incoming) emails through Entourage. A
I cannot receive new (incoming) emails through Entourage. A box comes up saying there may be a problem with an incorrect password. (1) When my IT guy set up my computer, he eliminated the need for me … read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
Someones given me an APPLE iPOD TOUCH 32GB 3rd Generation.
Someone's given me an APPLE iPOD TOUCH 32GB 3rd Generation. I've deleted everything that was on it and am trying to download songs, internet etc on to it from my laptop. The laptop works off a Belkin5… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have permanently forgotten my main password for my Mac, (Ive
I have permanently forgotten my main password XXXXX my Mac, (I've tried everything I could think of) and as a result, I can't set up my new printer. I went to Best Buy, and one guy told me to buy Snow… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
hi there folks.... i dont remember setting a password for
hi there folks.... i don't remember setting a password XXXXX my G4 laptop when i got it, but now i'm being asked to provide an Authentication password XXXXX order to install/upgrade new programs. Even… read more
Jono
Jono
Bachelor's Degree
101 satisfied customers
I cant remember setting up my admin password, but it keeps
I can't remember setting up my admin password, but it keeps asking for it and I don't know it. Saw the instructions for rebooting the operating system and holding down C when you hit restart - but tha… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I need help on My Mac. I just upgraded my laptop to 10.5 leopard,
I need help on My Mac. I just upgraded my laptop to 10.5 leopard, and went to open the server the first time but my name and password XXXXX working. I thought I remembered it right, but may be not....… read more
Tom
Tom
3 years college
642 satisfied customers
hi my daughter got a mac for college her dad set her computer
hi my daughter got a mac for college her dad set her computer up & can't remember a password XXXXX used. Now she can't access her computer what can she do?… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x