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My husband, son and I share an apple ID but it won't accept…

Customer Question
My husband, son and...

My husband, son and I share an apple ID but it won't accept the ID or password ***** my devices since we last changed it

Technician's Assistant: When did you last change your password ***** Apple ID?

2 weeks ago I know the password ***** it's working for them - but not me

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

If I reset it means i have to change password *****

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am happy to set up a separate account for myself, but we share apple music?

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Is anyone there??
Answered in 38 minutes by:
3/12/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 4 months ago
I am still in need of help
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

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Customer reply replied 4 months ago
I don't want to have to reset it again - because then my husband and son will also have to reset. What has been happening regularly is we reset - then the last person to login with new password *****'t get in. So we reset again. its a vicious circle! :-)
Customer reply replied 4 months ago
If the answer is for me to get my own account I am fine with that - it's just we have a shared apple music account and I don't want to lose my music
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

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Customer reply replied 4 months ago
tried that several times _ i don't want to have to change the password ***** we log in
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

can you sign in to appleid.apple.com ?

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Customer reply replied 4 months ago
i did the whole account recovery thing again and then itunes still wont accept my sign in
Customer reply replied 4 months ago
Can you help me sign into my itunes account?
Customer reply replied 4 months ago
Is this different then apple id?
Customer reply replied 4 months ago
Anyone there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Are you able to sign in to appleid.apple.com ?

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Customer reply replied 4 months ago
I did login there already and went through the account recovery - it didn't help me login
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

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Customer reply replied 4 months ago
my only option is to reset AGAIN and create a new password?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Yes. You cannot get into your account.

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Customer reply replied 4 months ago
I can get into my account with current login - I went to the link you sent and was able to get in and view account. but when I try itunes it doesnt work
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Is it the same account?

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Customer reply replied 4 months ago
I thought it was?
Customer reply replied 4 months ago
Could it be that my itunes account is different that apple id?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

It could be. Do they?

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Customer reply replied 4 months ago
if so then i have no clue! How do I just recover itunes login info?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

In the account does it mention an account you were signed in?

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Customer reply replied 4 months ago
It has an old email which we don't use anymore. So i take that email out and put in the one I do know is correct and that the other two accounts are signed it at.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

The old email is the one you have to use. That is why it presents itself.

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Customer reply replied 4 months ago
I need to talk to someone this is crazy. i went through all the steps to get a new password ***** and it still wont sign me in
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You need to reset the password ***** the account it is presenting at iforgot.apple.com

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