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I received an email saying my PW had been changed but I

Customer Question
I received an email...

I received an email saying my PW had been changed but I hadn’t done it so I immediately changed my psssword. Then called support. They wanted me to pay China Co to recover my phone. Wasn’t sure about that so did not continue until further research. So many scams out there. Do I need to do anything else. They told me someone had tried to use my acct in Arizona.

Technician's Assistant: When did you last change your password ***** Apple ID?

Today around noon. March 12, 2018

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 4 months ago.Category: Mac
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Answered in 2 minutes by:
3/12/2018
Mac Support Specialist: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
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Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Were you able to change your password? Also did the original email you received say ask you for any personal information like your social security number or credit card?

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Customer reply replied 4 months ago
I was able to change my PW but took a few tries. No personal info online but Apple Support asked for credit card.
Customer reply replied 4 months ago
I do not want to pay for any services. I just need the Apple support people. Why did they send me to you?
Customer reply replied 4 months ago
This is not helpful. I need to cancel the credit card info
Mac Support Specialist: Chris L., Support Specialist replied 4 months ago

Ok I don't think you actually spoke to apple support as they would not ask for a credit card. If you were able to change your password ***** then you are all set and shouldn't have anything to worry about. You are right, there are a lot of scams out there so often if you search online for a company like apple or microsoft support number you will get a number that will take you to a scam company that tries to rob you. This website is not a free service, you are paying to speak to a verified professional. The site has an A+ rating with the BBB

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