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Can't sign in with my Apple ID on my new phone. I haven't…

Can't sign in with...

Can't sign in with my Apple ID on my new phone.

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven't changed it. It won't let me

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Phone won't. Should I use the I pad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not sure phone is connected to my home we fi. Won't let me go to any other settings from sign in page

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Answered in 24 minutes by:
3/12/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you try to sign in, what is the exact message you get?

Please let me know

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
It asks for my Apple ID and password. Then tells me my password ***** not be verified.
Customer reply replied 5 months ago
He needs to call my land line..614(###) ###-#### My cell still has not been activated !
Customer reply replied 5 months ago
I just want to get my phone activated. Why is this so complicated? I've been 2 the Apple store twice---- spent hours trying todo this using my I pad. I am disgusted with this entire process.

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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