Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I no longer have any connection to my Photosmart C4200

I no longer have...

I no longer have any connection to my Photosmart C4200 printer, and no printer choices appear on my computer.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes, and bluetooth

Technician's Assistant: Which lights are solid and which are blinking on your router?

Nothing is blinking

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can you put Facebook in my dock, and add a scroll bar in my emails?

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/12/2018
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,924
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you.

Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,924
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified
Jins M. N. and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
The best phon e number is(###) ###-####

Please go to www.teamviewer.com and download and install Teamviewer. Open Teamviewer and let me know the ID and Password ***** shows you.

Ask Your Own Mac Question

Please go to www.teamviewer.com and download and install Teamviewer. Open Teamviewer and let me know the ID and Password ***** shows you.

Ask Your Own Mac Question
Customer reply replied 1 month ago
password *****

PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download it. Now hold down the Ctrl key on your keyboard and click on the downloaded file and Open it. Then I will able to connect to your computer and work on it to resolve the issue.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I am receiving a message that this Elsinore download is dangerous to my computer.

Ignore that message. That security warning shows because this is a remote support tool.

Ask Your Own Mac Question
Customer reply replied 1 month ago
It will not allow me to download because it is from an unidentified developer. Perhaps we should return to tech support
without your access to my computer. j

Hold down the Ctrl key on your keyboard and click on the downloaded file and then choose Open from the shortcut menu. Click Open.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I believe I received a message that it has been downloaded.

Then check your downloads folder, you can find the downloaded file. Hold down the Ctrl key on your keyboard and click on the downloaded file and then choose Open from the shortcut menu. Click Open.

Ask Your Own Mac Question
Customer reply replied 1 month ago
OK I had to download JAVA in order for the download to be accepted

Please download and install Java and then Open it.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Have you finished with your work?
Customer reply replied 1 month ago
I restarted my computer. Now what
Customer reply replied 1 month ago
The printer is on and I restarted my computer. What happens now?

Please open the Elsinore Screen Connect program on your desktop.

Ask Your Own Mac Question

Hold down the Ctrl key on your keyboard and click on the Elsinore Screen Connect program on your desktop and then choose Open from the shortcut menu. Click Open.

Ask Your Own Mac Question
Was this answer helpful?
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,924
2,924 Satisfied Customers
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Re Apple password: unable to remember correct answers to my
Re Apple password: unable to remember correct answers to my security questions. Am I able to re-set my password ***** you? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I was trying to put Uber app on my phone and couldn't
I was trying to put Uber app on my phone and couldn't remember my password. It Did not recognize me b/c I have New credit card no. I was sent Verification code: 668216. Jane Vigilante … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Computer had solution spilt on it..swipe pad not working.
computer had solution spilt on it..swipe pad not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an Ipad with version 9.3.5 loaded. I am tying to
I have an Ipad with version 9.3.5 loaded. I am tying to update to the latest version but am told to seek support. I have tried using ITunes as well but am unable to update. What next … read more
Don Williams
Don Williams
BS
14 satisfied customers
I want to get rid of an ap, fromitunes.com/bill. I am sorry
I want to get rid of an ap, fromitunes.com/bill JA: What Operating System (OS) are you running on your Apple device? Customer: I am sorry I don't know, this is new to me JA: Did the application come w… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My I-phone locked me out it won,t take my 6 diget number.
My I-phone locked me out it won,t take my 6 diget number … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
My MacBook Pro keeps asking for keychain password which I
Hi, my MacBook Pro keeps asking for keychain password ***** I don't know and the same for iCloud. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Lost my Apple password. Lost my Apple password. Lost my
Lost my Apple password JA: When did you last change your password ***** Apple ID? Customer: Lost my Apple password JA: Did you try resetting through Apple's online account reset tool? Customer: Lost m… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I am wondering if the trend micro version I have covers
I am wondering if the trend micro version I have covers internet searches and replies as well as covering email interactions Thanks Doug Florence … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
784 satisfied customers
I have a MacBook Pro and I need to reset my user name and
I have a MacBook Pro and I need to reset my user name and passcode … read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I ordered comey's book which was supposed to go to my Ipad.
I ordered James comey's book which was supposed to go to my Ipad. Where is it? I usually order through my Kindle App. NOW WHAT??? … read more
Don Williams
Don Williams
BS
14 satisfied customers
I so Denteley clicked on a email that said that I have now
I so Denteley clicked on a email that said that I have now messed my computer and I needed to call Apple support. I was suspicious and decided to hang up with him and contact you instead. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I need to change my apple id password! Probably 6 months
i need to change my apple id password! JA: When did you last change your password ***** Apple ID? Customer: probably 6 months ago!! I don't use it much JA: Did you try resetting through Apple's online… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I have an Ipad that has de-activated. Many years ago. Not
I have an Ipad that has de-activated JA: When did you last change your password ***** Apple ID? Customer: many years ago JA: Did you try resetting through Apple's online account reset tool? Customer: … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I don't remember the password for my Ipad. Can't remember, i
Can't remember, i never open my ipad with a password ***** than the passcode … read more
Jon
Jon
Bachelors Degree
584 satisfied customers
Cant get my apple id password. Iphone 6 s plus OS unsure.
Cant get my apple id password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone 6 s plus OS unsure JA: How long has this been going on with your i… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I have an activation lock. On my iPad. Don't remember the
I have an activation lock. On my iPad. Don't remember the password ***** over 7 years ago … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
765 satisfied customers
I HAVE A NEW PHONE AND COULD NOT REMEMBER MY CODE FOR
I HAVE A NEW PHONE AND COULD NOT REMEMBER MY CODE FOR UNLOCKING IT. IT IS A TRANSFER FROM AN OLDER PHONE THAT I KEPT UNLOCKED. I THINK THAT I HAVE REMEMBERED IT NOW, BUT TRIED THE WRONG NUMBER TOO MAN… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x