How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cabletech Your Own Question
Cabletech
Cabletech, Computer Support Specialist
Category: Mac
Satisfied Customers: 907
Experience:  12 years ISP Technical Support
20401521
Type Your Mac Question Here...
Cabletech is online now
A new question is answered every 9 seconds

I have waited 12 days to recover password, text message just

Customer Question

I have waited 12 days to recover password, text message just arrived and said to go to apple.com/revover and enter apple ID. But found no place to enter ID
JA: When did you last change your password ***** Apple ID?
Customer: I l forgot my password, I have my ID
JA: Did you try resetting through Apple's online account reset tool?
Customer: I have been since May '17 trying to get a password ***** phone will accept. I don't know how to answer your question could I talk on phone with somebody?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Cabletech replied 8 months ago.

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Expert:  Cabletech replied 8 months ago.

I would be happy to assist with this matter today regarding your account. I am typing some instructions for you to try specific for your situation. If you don't mind, please give me a quick rating on the top to help me stay assigned to your case and receive credit for helping you today. If you have more questions, please feel free to ask. Give me just a few moments to respond.

Expert:  Cabletech replied 8 months ago.

Looking at the link, you can access the recovery link at https://iforgot.apple.com/password/verify/appleid. There is a place to enter your email address to start the process. You should be able to recover your account this way. The other link looked incorrect which may have been part of your issue. Let me know if you are still running into issues.