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I have Microsoft outlook. i can send emails but i cant

Good Morning, Technician's Assistant:...

Good Morning,

Technician's Assistant: Hello. How can I help?

I have Microsoft outlook. i can send emails but i cant receive emails

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Good

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

It is a new computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have a message that says I'm not synchronizing to my email account

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Answered in 5 minutes by:
3/12/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Can you tell me the error you get when you try to receive an email?

Please let me know

Thank you

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I can receive emails on my phone but I can't on me computer it is only 3 weeks old. The message I got says I cannot synch to my email

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 4 months ago
695(###) ###-####
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Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
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