Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have been locked out of my IPhone and don’t know my

I have been locked...

I have been locked out of my IPhone and don’t know my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

I received an email this morning and was told my Apple ID is now ready to be recovered. Johanna

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Many times that’s why they locked me out

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just I don’t know my password

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
I have just payed $52 through PayPal, I hope this is a one off payment.
I do not want this to be a yearly payment.Johanna Markezic
Customer reply replied 5 months ago
The password ***** need is Apple ID for***@******.***
this is connected to my IPhone. Ph.no.(###) ###-#### Thank you Johanna.
Answered in 4 hours by:
3/12/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question

Thank you

Ask Your Own Mac Question
Customer reply replied 5 months ago
Thanks, ***** ***** think I will ring Apple support.
When I started it $5 then when I went further it $52 it just keeps going up.
Regards Johanna

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

Ask Your Own Mac Question
Customer reply replied 5 months ago
Every time I press something it asks for money and won’t let me go further.
It keeps sending me to PayPal

You just need to do the instructions I gave you please, repeated below

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question
Customer reply replied 5 months ago
Hi Richard. Thank you for your help, I am finally into my Apple ID.
Thanks again much appreciated.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
II am trying to get some more gigs for space and it says I
II am trying to get some more gigs for space and it says I am locked out. Can you help me with getting this fixed … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor\u0027s Degree
4 satisfied customers
I have just update my iPhone X and do NOT want a password to
I have just update my iPhone X and do NOT want a password ***** use. How do I by pass this option? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
746 satisfied customers
I plugged my iPhone I last night to charge and this morning
I plugged my iPhone I last night to charge and this morning when I turned it on it came up saying activation lock. I don't remember my id or password ***** I put it in my Notes on my iPhone. I did try… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can not unlock my iphone and all it shows is activation
i can not unlock my iphone and all it shows is activation lock … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need to reset my Apple IPad its on Activation Lock and its
I need to reset my Apple IPad its on Activation Lock and its ben lock for a long time so don't remember password ***** iPhone I don't have anymore … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I forgot my apple password and don't know what to do. About
I forgot my apple password ***** don't know what to do … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
My iPhone says it is locked out when I try to add iCloud
My iPhone says it is locked out when I try to add iCloud space. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't seem to buy anything in game and it tells me to
I can't seem to buy anything in game and it tells me to contact support for it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm trying to get in my icloud email and don't know how. I'm
i'm trying to get in my icloud email and don't know how … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am locked out of my iPad. Lost my password for Apple ID.
I am locked out of my iPad. Lost my password ***** Apple ID***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It's my I phone. My Apple ID is. Someone hijacked my
It's my I phone. My Apple ID is***@******.***. Someone hijacked my account. They changed the recovery phone number. Can you please help me recover my account? They already have taken $200. From me and… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an IPhone 7 that I'm locked out of. I have forgotten
I have an IPhone 7 that I'm locked out of. I have forgotten my password ***** Verizon said they can't help me. The trusted phone number I put into the system is the phone number of this phone. I was t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to retrieve deleted data from deleted Apple id.
I need to retrieve deleted data from deleted Apple id … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I tried to update my iPhone and it is locked I had forgotten
I tried to update my iPhone and it is locked I had forgotten my pass word a while ago and do to personal reasons have never had a chance to pursue the problem … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been locked out of my iphone can you help me please.
i have been locked out of my iphone can you help me please … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have an iphone 4, that is locked out!, please help me get
i have an iphone 4, that is locked out!, please help me get it working again! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
How do I disengage from activation lock. Don't know how it
how do I disengage from activation lock. Don't know how it happened. have had 4s for years. Don't know iCloud pw.. have reset apple pw & id. locked out of phone! Case #***** apple id***@******.*** … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I was asked to verify my payment at ITunes store on my apple
I was asked to verify my payment at ITunes store on my apple TV. I have been trying for over 2 hours and now I have no password ***** all. This is ridiculous, please help me. … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x