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On Skype. No sound communication re-micrphone. Yesterday.

Customer Question
On Skype. No...

On Skype. No sound communication re-micrphone

Technician's Assistant: When did you last update Skype?

Yesterday. new version

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My list of contacts from previous version? Can I retriever them?

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Need microphone sound to communicate on skype. Previous skype I had contacts around the world. Gone. Can they be retrieved?
Answered in 5 hours by:
3/12/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,167
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device you are trying to use Skype with?

Please let me know

Thank you

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Customer reply replied 4 months ago
Dell Studio 17". I have used Skype for many years. Most recent last Wednesday. Never an issue. Easy on and off. Minimum $35.00 Credit all the time. BOOM New Version. Difficult and no volume to communicate. Lost all my contacts. Losing money everyday. Wayne Scott.
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Thanks

Select Settings (gear icon). Then go to the Audio settings, and there you will see the Microphone settings.

There, set a microphone and talk to it to see if it works.

If not, select the next device in the list until you see the microphone reacting

Let me know please how you go

Thank you

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