Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My 27”. IMac is showing the locked screen symbol fooolowing…

Customer Question
My 27”. IMac is...

My 27”. IMac is showing the locked screen symbol fooolowing an unsuccessful attenmpt to run DiskWarrior. I doi not have a firmware password ***** relerase it. Can you help?

Technician's Assistant: When did you last change your password ***** Apple ID?

Some months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just the procedure to follow

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
3/12/2018
Mac Support Specialist: TD White, Mac Enthusiast replied 4 months ago
TD White
TD White, Mac Enthusiast
Category: Mac
Satisfied Customers: 48
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified

Hello,

Thank you for contacting JustAnswer.com, my name is ***** ***** I am a Mac Specialist and IT Tutor for over 15 years. I will be more than happy to assist you with your support request.

My apologies for the challenge you are having with this issue with getting your firmware password *****

In order to get your firmware password ***** from your iMac, I'm afraid, there is only one option when it comes to firmware password ***** and there is no way to get around it.

If you forgot your firmware password

https://support.apple.com/en-us/HT204455

You will see that Apple denotes that the only step you can take is to take your iMac in for service at your local Apple Retail Store nearest to your home location in the state you reside in, in Australia.

It is at the Apple store you go to, that they can work to remove the firmware password ***** help you get your access back to your iMac 27" login account(s).

This is a low-level encrypted security on your hard drive, therefore if you are unsure what the firmware password ***** this would be the next step you would need to take.

Let me know if you have any further questions, or if you would like me to set up a Genius Bar appointment for you, I am here to help any way I can.

Thanks,

TD

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask TD White Your Own Question
TD White
TD White
TD White, Mac Enthusiast
Category: Mac
Satisfied Customers: 48
48 Satisfied Customers
Experience: Sr. Agreement Admin Advisor at Apple Inc.

TD White is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Account is locked and forgot my password. About maybe 6
Account is locked and forgot my password JA: When did you last change your password ***** Apple ID? Customer: About maybe 6 months ago JA: Did you try resetting through Apple's online account reset to… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I installed Sierra and when I reboot in recovery mode, get a
I installed Sierra and when I reboot in recovery mode, get a picture go a look, password ***** not open it. I googled and can't find out anything about this picture of a lock. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I INSTALLED SOME UPDATES IN MY RECENTLY NEW IMAC AND NOW IT
I INSTALLED SOME UPDATES IN MY RECENTLY NEW IMAC AND NOW IT WILL NOT RESTART !! THE "START UP LINE" IS STUCH AT HALF WALF WAY !!! THEN IT STOPS !!… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
My 2011 imac 27" 3.4 i7 screen keeps blanking out. I have
My 2011 imac 27" 3.4 i7 screen keeps blanking out. I have taking to the apple store and they can find nothing wrong with the machine. They wiped the hard drive and reinstalled the OS v 10.11.2. Everyt… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an iMac 27-inch Mid 2011 using Yosemite 10.10.3. My
Hi, I have an iMac 27-inch Mid 2011 using Yosemite 10.10.3. My screen is flickering bright to dull to bright etc. I try putting screen to sleep, shutting down but that doesn't help. About 6 months ago… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I am running 10.9.2: Model Name: iMac Model Identifier: iMac14,2
I am running 10.9.2: Model Name: iMac Model Identifier: iMac14,2 Processor Name: Intel Core i5 Processor Speed: 3.2 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
DiskWarrior used to rebuild the directory of my Western Digital
DiskWarrior used to rebuild the directory of my Western Digital external hard drive (WD10000H1Q-00, WCAU40043909), but it no longer do so. At step 8 of the rebuild, a message directing me to restart m… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I changed out hard drive on My macbook and now I get a flashing
I changed out hard drive on My macbook and now I get a flashing file with question mark on it. I tried booting with option key and I get a lock symbol and a space for a password. Any thoughts?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi: I work for college and we just restored image by deploy
Hi: I work for college and we just restored image by deploy studio. By accident, there are 14 iMac 27" i5 were locked by firmware password, please help us to remove it. Liagno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My I Pad says no internet connection available. My computer
My I Pad says no internet connection available. My computer is yards away and I have checked Internet explorer which is working. Until 2 days ago it was working perfectly. What should I do? Robert Dav… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
iMac wont boot. 27 iMac, OS X 10.6.3 (Leopard). Problem
iMac won't boot. 27" iMac, OS X 10.6.3 (Leopard). Problem started when system "froze", and attempt was made to restart by holding down power button to power off, then on again. Initially upon restart,… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Canvio 750GB portable drive using to back up applications on
Canvio 750GB portable drive using to back up applications on iMac. Portable drive when plugged into iMac will not let me access, the drive shows a padlock on it. No previous locks or passwords used on… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My iMac 4.1, System 10.5.8, freezes frequently while in use.
My iMac 4.1, System 10.5.8, freezes frequently while in use. This is a fairy recent problem. I reset all the permissions but that did not seem to help. Is there a fix?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a mac book pro 17 running snow leopard. When I start
I have a mac book pro 17" running snow leopard. When I start up and enter my password XXXXX the password XXXXX it seems to accept it (no shaking of the sign in window), goes momentarily to the blue sc… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Printing from iMac 24 running 10.4.11 to an Epson Printer connected
Printing from iMac 24 running 10.4.11 to an Epson Printer connected via USB to iMac 27 running 10.6.2. On the 24, which is on wireless network, I get the printer show up when I hit print, but then it … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi, I have a Mac G5 (pre-intel)... I have gray screen upon
Hi, I have a Mac G5 (pre-intel)... I have gray screen upon start up... I've tried the reset... tried to boot from CD (Tiger 10.4.-)... tried to zap the PRAM... tried to boot from other HD... tried to … read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
my imac will not boot up. i have intel imac 17 inch 1.83 core
my imac will not boot up. i have intel imac 17 inch 1.83 core duo. i have a blank drive in computer now and i see a flashing folder with question mark. the only action i can get is if i press the alt … read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I have open firm passsword installed and want to reset the
I have open firm passsword installed and want to reset the administrators password. i tried all tips , but i always am asked for the password. what next??… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x