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I can't remember my Apple ID or password. It was at least…

Customer Question
I can't remember my...

I can't remember my Apple ID or password

Technician's Assistant: When did you last change your password ***** Apple ID?

It was at least 2yrs ago. This is an older iPad that my daughter gave me a few weeks ago. However, I had her reset all settings to factory reset. I have not signed into my apple account sense I created it 2yrs ago. It was actually an iCloud account. I'm thinking it was***@******.***, but it does not work

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but when I got to the robot feature neither the text I copied or voice message worked for me

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only if you need additional info

Submitted: 4 months ago.Category: Mac
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Answered in 51 minutes by:
3/11/2018
Mac Support Specialist: Edward Dorsey,
 replied 4 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
Verified

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Mac Support Specialist: Edward Dorsey,
 replied 4 months ago

Assuming you have access to a PC or Mac, you can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented. Also, see https://support.apple.com/en-us/HT203304 if your iPhone asks you to confirm your phone number when activating in the U.S.

​If that still doesn't work for you can call Apple Support at(###) ###-####for assistance or they can arrange to call you back. Visit https://getsupport.apple.com/

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