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I can't remember my Apple ID password. I don't remember.

Customer Question
I can't remember my...

I can't remember my Apple ID password

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Where is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Well they are using an old email as my user id--so I'd like to change that also

Submitted: 5 months ago.Category: Mac
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Answered in 1 hour by:
3/11/2018
Mac Support Specialist: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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Customer reply replied 5 months ago
That is the email on my apple account--but I would like to change it to***@******.*** if I can (the email I put in for Just Answers.
Mac Support Specialist: Suhasini Velu,
 replied 5 months ago

An email has been sent to your rescue email address***@******.*** ,Follow the directions in the email to reset your password.

Done

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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